Job Description

To provide high-quality administrative support to the Education and Training team, ensuring the effective planning, coordination, and delivery of training programmes across the NHS Ambulance Service in line with national frameworks and standards. The postholder will play a key role in supporting compliance with statutory, mandatory, and professional training requirements.
The role will involve travel to other location for training and meetings.
The role is varied including assisting the Business Manager with designing and developing our annual training plan to meet our workforce supply numbers, developing assurance materials on the trusts training compliance and building effective processes and management tools to ensure the Education Department runs efficiently and effectively, while ensuring education is at the highest standard.
Main duties of the job
Main duties include:- Provide mentorship to the Education Administrators as required.- Coordinate and administer internal and external training programmes, including statutory and mandatory training, clinical education, and professional development activities.- Maintain accurate training records using electronic learning management systems (e.g., ESR, PDR systems), ensuring data integrity and compliance with audit requirements.- Produce training reports and compliance data for internal stakeholders, regulatory bodies, and national reporting as required.- Support the coordination, monitoring and evaluation of Education projects to ensure effective delivery and continuous improvement.- Act as first point of contact for training enquiries, providing timely information to staff, managers, and external partners.- Support the booking and logistical arrangements for training events (e.g., venues, trainers, equipment, materials).- Assist in the development of training plans and schedules in line with national ambulance service frameworks and organisational priorities.- Ensure the efficient processing of invoices, purchase orders, and financial records associated with training activities.- Contribute to continuous improvement of administrative processes and systems to enhance service delivery.- Provide administrative support for training governance meetings, including preparing agendas, minutes, and action logs.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills, resources and development you need to thrive in your role.
You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.
Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK

Details
Date posted
16 September 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,485 to 30,162 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
202-7451937
Job locations
HQ/Derriford
Abbey Court, Eagle Way
Exeter
EX2 7HY
Job description
Job responsibilities
Detailed job description and main responsibilities (please include below)
For further information about this role please see the attached job description and person specification.
For secondments please add the below as well;PLEASE NOTE: Internal candidates are asked to seek approval from their current SWASFT line manager prior to applying for this secondment opportunity. Job description
Job responsibilities
Detailed job description and main responsibilities (please include below)
For further information about this role please see the attached job description and person specification.
For secondments please add the below as well;PLEASE NOTE: Internal candidates are asked to seek approval from their current SWASFT line manager prior to applying for this secondment opportunity.
Person Specification
Education and qualifications
Essential

• GCSEs (or equivalent) including English and Maths
• NVQ Level 3 in Business Administration or equivalent

Desirable

• PRINCE 2 Practitioner in Project Management

Previous experience (Paid/ Unpaid relevant to job)
Essential

• Significant experience of working in a busy administrative environment
• Experience with data analysis and Power BI

Desirable

• Experience in NHS or public sector administration

Person Specification
Education and qualifications
Essential

• GCSEs (or equivalent) including English and Maths
• NVQ Level 3 in Business Administration or equivalent

Desirable

• PRINCE 2 Practitioner in Project Management

Previous experience (Paid/ Unpaid relevant to job)
Essential

• Significant experience of working in a busy administrative environment
• Experience with data analysis and Power BI

Desirable

• Experience in NHS or public sector administration

Skills Required