Job Description

Job Category: Client Management
:
Senior Employee Share-Plans Relationship Manager
Location: London (Hybrid)
In this position, you'll be based in the London office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at .
We give you a world of potential
As the Senior Relationship Manager for our Share-Plans business you will be expected to independently manage large and complex client relationships by effective relationship management techniques while also identifying, capturing, and maximising all revenue opportunities. The role requires the individual to act as a coach, and ambassador within the Relationship Management team, and as the main point of contact externally.
A role you will love
As a Share-plans Relationship Manager you will be accountable for building and maintaining relationships with large revenue generating client portfolios, while coaching team members and driving a culture of high performance and quality across the team. The role also requires the ability to navigate the organisation effectively, establish credible relationships with Clients and upsell in both new and existing business.
As a Senior Relationship Manager you will be expected to manage client actions, deliver resolutions to issues through creative solutions and service excellence, as well as meeting your client portfolios expectations and satisfaction.
Key Responsibilities:

• Proactively identify and maximise all existing and new revenue opportunities and associated Earnings before interest, taxes, depreciation and amortization.
• Design, develop, and deliver professional presentations for both internal and external stakeholders.
• Compile and deliver well-structured financial analysis, costings, and identifying trends.
• Support colleagues to ensure completion of core governance and procedures to maintain compliance and regulatory responsibilities.
• Maintain customer information as required for internal analysis.
• Act as a Trusted Advisor and thought Leader for Client Management within the Company, providing subject matter expertise, and upskilling to a range of colleagues.
• Actively identify opportunities for efficiencies, solutions and synergies within the group and wider business.
• Coach and train Client Managers on our products, services, and industry trends

What will you bring to the role?
We're looking for an experienced Relationship Manager with significant commercial experience and ideally with experience of Share-plans products and regulation. You will be commercially focused with business acumen and the ability to recognise levers of profitability and how to best deploy these with new and existing clients. You will be able to drive business development, quickly getting up to speed with the very specialised nature of our product and marketplace.
Working with numerous stakeholders, you will maintain the integrity of our product and resolve conflicting interests when necessary.
Key attributes:

• Experience working within the benefits/Shareplans industry, and applicable portals.
• Results orientated/professional best practice approach
• Highly Analytical and numerate - design costing plans and models
• Significant experience of Project Management and risk management
• Proven experience of negotiation and Influencing skills
• Educated to degree level or equivalent (desirable)
• Institute of Chartered Secretaries Association (ICSA) qualified (desirable)
• Ability to travel will be required in this role.

This is a fantastic opportunity to join an ambitious market leading company with an extensive global footprint, offering excellent progression routes, variety, and plenty of opportunities to upskill yourself. If you're a result driven, seasoned business development or sales professional, comfortable with dealing with experienced company leaders, then this role could be a great fit.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit .
About Us:
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit for further information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
About the Team:
We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.