Job Description

Details

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Reference number

410046

Salary

33,794 - 36,235
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Type of role

Information Technology

Working pattern

Full-time

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Exeter, South West England, EX1 3PB

About the job

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Job summary

We're looking for an exceptional Senior End User Computing Engineer to help us make a difference to our planet.


As our Senior End User Computing Engineer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.


This opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone.

World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers

Job description

Your world of expertise

You will act as a force multiplier across the whole business, your skills and the services we as a team provide underpin the amazing work the Met Office does, you are empowered to make change and see the impact of your work.


We continually look to improve how we work and the support and services we offer to the Met Office, your input along with the whole team is valuable, and as one of the seniors you will have influence and provide mentoring across our direct team as well as have opportunities to continually learn with dedicated time to develop your skills.

Your key duties

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Providing exceptional customer experience and service to internal Met Office staff. As an internal enabling team our focus is understanding the Met Office staff and providing value. Supporting; modern Windows desktop, hardware lifecycle, Microsoft 365, and wider aspects of End user computing in the Met Office. Ownership of Projects to improve our End User Computing services and internal team processes. Escalation point for junior team members for the Incident and Task workloads, as well as reviewing complex requests for work from the business. Your own training and continued professional development both on job and ongoing dedicated training time & qualifications. Administering and updating policies, procedures, and support documentation Wide autonomy in your workload and priorities, looking for someone who looks for root causes and problems and then looks to fix them with the team, continually improving and learning. A holistic view that considers the wider business requirements and impacts and can use that to prioritise workloads for themselves and the team as needed.

We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation.

Person specification

Essential Criteria, skills and experience:

1 - Demonstrable Enterprise technology experience in

at least four

of the following domains:

Supporting Microsoft Operating Systems as an escalation point Hardware troubleshooting and root cause investigation Configuration management (SCCM/MCM/Intune Endpoint manager) ITSM Tool usage for Incident Management (e.g. Service Now) ITIL working practices, ideally ITIL v4 foundation certified PowerShell or other scripting used to automate processes Software management and support Azure and on prem AD tooling Microsoft 365 administration and support as an escalation point

2 - Commitment to staying updated with the latest industry trends and technologies and Experience in identifying and implementing process and workflow improvements.


3 - Proven expertise in mentoring and knowledge sharing with the team, including delivering training through various methods, such as regular team meetings, individual mentoring sessions, or other means of disseminating knowledge.


4 - Providing ownership and acting as an escalation point for incidents, with the ability to work across organisational boundaries, expertly communicate with stakeholders, and raise support with internal teams, external partners, and third-party vendors.


5 - Ability in deconstructing problems into their component parts to diagnose root causes and troubleshoot issues across diverse technology capabilities and Ownership of root cause investigation and problem management.

Benefits

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Alongside your salary of 33,794, Met Office contributes 9,790 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Why join us

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list.


As our Senior End User Computing Engineer, your total reward package will be up to 49,806 annually, which includes:

33,794 base pay An outstanding Civil Service pension, with an average employer contribution of 28.97% Recruitment Retention Allowance (RRA) you will be paid 2,200 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until March 2026 in your monthly pay Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave

Things you need to know

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Selection process details

How to apply

If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.


Closing date 15/06/2025 at 23:59 with first stage interviews commencing from 23/06/2025 You will hear from us once the closing date has passed.

How we can help

If you have any questions or would like to discuss this opportunity further, please contact us at careers@metoffice.gov.uk.


If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.


We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.


We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Resourcing Team Email : Careers@metoffice.gov.uk
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Recruitment team

* Email : Careers@metoffice.gov.uk