Job Description

Senior Events & Venue Manager

Glow Events - Maidstone, Kent (Multi-Venue Role)

Overview

Glow Events is seeking an experienced and dynamic Senior Events & Venue Manager to lead the delivery of exceptional weddings and events across our portfolio of stunning venues. Reporting to the Head of Events and Managing Director, you will oversee a team of Event Managers and Assistants, ensuring seamless operations, outstanding client experiences, and consistent high standards from enquiry to post-event. This is a hands-on leadership role for a proactive problem-solver who thrives in a fast-paced, client-focused environment.

Key Responsibilities

Leadership & Team Management
- Supervise, mentor, and performance-manage Event Managers and Assistants
- Conduct training, audits, and shadowing to uphold company standards
- Delegate tasks per the Operations Manual and promote a positive, engaged team culture

Event Planning & Execution
- Lead planning for complex/high-profile weddings and VIP events
- Act as senior client point of contact; review timelines, floor plans, and logistics on Sonas
- Oversee pre-event setup, on-day operations, and post-event breakdown across venues
- Handle escalations, last-minute changes, and vendor compliance with professionalism

Multi-Venue Operations
- Coordinate with Venue Managers and Facilities to ensure site readiness
- Manage maintenance, stock (beverages/linen), equipment, and cleanliness standards
- Liaise with Kent Ceremonies and third-party suppliers

Sales & Client Experience
- Conduct venue viewings and support the Sales team with enquiries
- Oversee scheduling of staff and freelancers with the Client Experience team
- Implement client feedback loops and continuous improvement processes

Requirements
- Proven senior experience in events/venue management (weddings focus essential)
- Strong leadership, crisis management, and attention to detail
- Excellent client relationship and stakeholder coordination skills
- Full UK driving licence and willingness to travel regularly between venues
- Flexible to work evenings, weekends, and peak-season hours (on-call rota)

Hours & Location
- Average 40 hours per week over 5 days (out of 7), with significant flexibility
- Based at Glow Events Head Office, Maidstone; travel to venues as required

If you're a passionate events leader ready to elevate unforgettable experiences, apply today.

Job Type: Full-time

Pay: 32,500.00-37,500.00 per year

Benefits:

Company pension On-site parking
Work Location: In person