Job Description

About The Role
Ready to lead the way in facilities excellence?
We're looking for a strategic and hands-on Senior Facilities Manager to take charge of multiple service areas across our estate. From compliance and maintenance to catering, cleaning, and even the Spa - this role is all about delivering high standards, ensuring audit readiness, and creating a safe, efficient, and welcoming environment for everyone at AO.
Here's What You Can Expect To Be Doing

• Lead and support key facilities projects across the business.
• Drive service improvement initiatives and ensure delivery against KPIs and SLAs.
• Manage budgets and resources to deliver value for money without compromising quality.
• Oversee reactive and planned maintenance, utilities, catering, cleaning, reception, and Spa operations.
• Champion health & safety protocols and ensure audit readiness.
• Build strong relationships with stakeholders to ensure cohesive operations across AO.

A Few Things About You

• A full UK driving licence - travel across AO locations is essential.
• NEBOSH or IOSH Level 4 (or above).
• BIFM or IWFM Level 4 (or above).
• Proven experience across all areas of responsibility listed.
• A strategic mindset with the ability to manage daily operations and long-term improvements.

A Bit About Us
We may have started small, but we've always had very big ideas. We launched in 2000 and we just haven't stopped; a years' worth of achievements always seems more like three at AO.
Our customers and now our biggest advocates, and we've made millions of them happy. We've even launched in new territories throughout Europe. Sometimes we have to pinch ourselves.
But, we're determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it.
Our Benefits
We've designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we've got our own "AO Perks" to help you with the little things that matter.

• 33 days holiday
• 5% contribution pension scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page.

Skills Required