Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Senior Facilities Manager



JLL Real Estate Management Services

Account - Department of Foreign Affairs and Trade (DFAT)



OVERALL ROLE AND RESPONSIBILITIES



JLL is the global property service provider for the Australian Department of Foreign Affairs and Trade (DFAT). The portfolio comprises approximately 1,000 properties (both owned and leased), across 90+ countries and includes Chanceries/Embassies and Residential properties.



Reporting to the JLL Regional Operations Lead Europe and Africa, the Senior Facilities Manager (SFM) will be based at the Australian High Commission, London, and have overall responsibility to ensure facilities management of day-to-day activities for this site.



You will be the on-site key point of contact for client staff and key stakeholders, including tenants. As the SFM you will have overall responsibility for managing comprehensive engineering and facilities management services, staff, contractors, equipment and supplies as required under the Contract.



In addition, remote management is required of Australian Government owned properties across the region in Dublin and Stockholm, The Hague, and leased property in Athens, Copenhagen, Ankara, Nicosia, Canakkale, and Istanbul. Remote management may require some travel.



The position will require proactive management, engagement and communication with DFAT and stakeholders to ensure service activities do not impact on operations, visitations and events.



This role is open to Australian citizens only, and an Australian Government Negative Vetting Level 2 or higher security clearance is mandatory.



MAJOR RESPONSIBILITIES



Strategic and operational responsibilities are extensive and include:

Stakeholder management (DFAT Senior Administration Officer and JLL facilities management staff, DFAT staff and tenants and third-party vendors);



People Management (JLL staff and on-site third-party contractors), This includes performance, morale, teamwork, training and development and, communication requirements.



Risk Management, including incident, reporting, emergency response support and site attendance as and when required.



Property inspections and monitoring of site activities.



Quality Assurance, Health and Safety, and Engineering compliance.



Procurement & Contractor Management.



Maintenance and technical facilities operations.



Minor works Project Management.



Budget and Financial Management; and



Value add and innovation.

CANDIDATE SPECIFICATION:

KEY COMPENTENCIES FOR SUCCESS

Minimum Bachelor's degree in facilities management, building, business or other related field and/or 5-7 years' experience in facilities, property management or related field.



Experience or demonstrated capability to work in a complex environment and understanding of local market capabilities and capacity.



Detailed understanding of technical aspects of property (may include Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system, Access control systems).



Knowledge of and experience in managing critical infrastructure, systems and environments.



Client Focus & Relationship Management



Capacity to interpret and proactively manage commercial contracts.



Strong budget management and financial analysis skills.



Knowledge of local occupational health and safety requirements.



Strong customer service-oriented attitude and ability to liaise with high level personnel.



Ability to manage conflicting priorities and work well under pressure.



Problem solving skills - capacity to deal with ambiguity and solve complex problems effectively.



Strong communicator - good presentation skills and possesses strong verbal and written communication skills



Flexible - able to adapt to rapidly changing situations.



Self-motivated, confident and energetic.



This is a rare opportunity to join a large, enthusiastic and dynamic team in the provision of global property services to a highly recognisable and well-regarded Australian Government Department.

JLL is an Equal Opportunities Employer and encourages applications from all sections of the community.



KEY STAKEHOLDERS



DFAT Client (based in Canberra - Australia), DFAT staff based in the Chancery and residential compounds under management.

JLL Senior management.

Contractors and vendors.



REPORTING TO



Regional Operations Lead, Europe and Africa.



#LI-JA1



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.