Job Description

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.




A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.



Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you--because when you feel valued, you're empowered to do your best work.

Senior Operations Manager

(Site Leadership - Driving Operational Excellence)



?

Overview

We're looking for a

strong, influential leader

to take ownership of operations at one of our key sites. This is a senior leadership role requiring someone who can

set high standards, inspire technical teams, and bring people with them

on the journey towards operational excellence.



This is

not an IT management role

. Instead, we're seeking someone with a background in

engineering, technical operations, or facilities leadership

. While data center experience is an advantage, we also welcome candidates from

telecommunications, infrastructure, and other mission-critical technical environments

. You will have been accountable for running an operation, responsible for the delivery outcomes, operating costs, and the complexities of engaging with multiple stakeholders



?

Key Responsibilities

Leadership & People Management

Lead, inspire, and develop teams of experienced technical professionals and/or subordinate managers. Foster a

culture of safety, accountability, and continuous improvement

. Oversee full people management responsibilities, including

hiring, coaching, development, and performance reviews

. Act as a

visible, hands-on leader

who sets the tone and brings others along on the journey.


?

Operational Management

Define and deliver on

operational objectives, policies, and procedures

to ensure site performance meets or exceeds Equinix standards. Drive

operational efficiency, reliability, and safety

across the site. Manage

budgets, cost controls, and resource planning

effectively. Partner closely with senior stakeholders on

site capacity planning and infrastructure strategy

.


?

Project & Infrastructure Oversight

Plan and deliver

site infrastructure projects

on time, within scope, and on budget. Oversee

technical maintenance, system upgrades, and facility expansions

. Collaborate with engineering and design teams during

new facility handovers

.


?

Vendor & Performance Management

Ensure vendors consistently deliver to agreed

KPIs and SLAs

. Build strong supplier relationships and

drive continuous improvement initiatives

.


?

Incident & Risk Management

Act as the

senior incident lead

during critical events, coordinating teams and ensuring timely resolution. Lead

root cause analysis

and ensure

corrective actions

are implemented quickly. Oversee

compliance, MOP approvals, and testing protocols

to ensure operational resilience.


?

Skills & Experience

Proven leadership in

technical operations

within complex,

high-availability environments

(data centers, telco, engineering, or large-scale infrastructure). Experience leading and developing

technical or multi-disciplinary teams

. Strong background in

engineering, facilities management, or mission-critical operations

. Track record of

raising performance standards

and delivering

operational excellence

. Comfortable managing

budgets, technical projects, and senior stakeholder relationships

. Typically

12+ years of relevant experience

or equivalent progressive leadership roles.


?

The Ideal Candidate

We're looking for someone who can:

Inspire and influence

-- lead people, not just manage them.

Raise the bar

-- set ambitious standards for safety, quality, and performance.

Be technically credible

-- engage confidently with engineers, vendors, and technical teams.

Thrive under pressure

-- operate effectively in

mission-critical, high-availability environments

.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.


Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.