Job Description

Senior Field Income Recovery Officer- FTC - May 2024

About the Role

The Senior Field Income Recovery Officer will be responsible for providing a highly professional customer focused arrears recovery service to Hightown`s residents in General Needs Housing and Care and Supported Housing services.

The duties will include monitoring rent accounts, taking appropriate action to identify and manage rent arrears in accordance with Hightown`s procedures, legislation and best practice. The Senior Income Recovery Officer will also be responsible for the management of a team of income recovery officers supporting the Income Recovery Team.

Key Responsibilities

• Manage a team of Income Recovery Officers
• To monitor the work of theteam to ensure procedural requirements are adhered to
• Maintain an up to date knowledge of housing and welfare benefits to ensure that tenants are provided with welfare benefits information and a to be aware of specialist agencies in the area to which tenants can be referred for debt counselling and advice.
• Managing and monitoring the rent accounts on a patch of properties ensuring that all rent accounts are monitored regularly
• Lead on representing Hightown at Court as necessary.
• Correct action taken in line with Hightown`s policies and procedures
• Carry out home visits to tenants where necessary and work alongside relevant officers across the Association to coordinate Hightown`s response to Government`s Welfare Reform agenda

About you

For the role of Senior Field Income Recovery Officer, we are looking for individuals who have a knowledge of housing and welfare benefits and have experience of computerised arrears management systems and ideally have line management experience.

You must be computer literate with a good understanding of spreadsheets and ability to use various software packages and have the ability to organise your own workload effectively to meet targets and deadlines.

The Benefits

In return for your hard work and commitment, we offer a considerable benefits package. This includes:

• Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service
• \xc2\xa336,108pa for a 35 hour a week contract and bonuses available on top of your basic salary
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Workplace pension scheme
• Life assurance of three times your annual salary
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Free on-site gym

If you are interested in joining our friendly team, please apply below.

Closing date: Wednesday 26th July 2023

Interview date: Friday 4th August 2023

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We are an Equal Opportunities Employer.

For more information about this position please open the following document:

Hightown Housing Association