Job Description

Job description

Job description

About us

Opsys Fire and Security Limited is a small business in Bristol. We are professional, innovative, inclusive, and our goal is to deliver high quality fire and electronic security solutions across the South West & Wales.

General Description

Opsys Fire & Security are a rapidly growing company located in Bedminster, Bristol, and our focus is on providing high quality fire and electronic security solutions across the South West and South Wales regions.

Our workplace culture is modern and inclusive, and we place a strong emphasis on investing in the development of our team. We'd be thrilled to have you on board as we continue to expand and make a positive impact in our local community. Your interest in joining us is greatly appreciated!

Key Job Responsibilities:

Collaborate as part of a team, covering a specific geographical area. Commission both fire and security systems in accordance with company standards and manufacturer specifications. Troubleshoot and resolve technical issues related to fire and security systems, ensuring minimal downtime and maximum client satisfaction. Respond promptly and effectively to customer escalations, providing clear communication and appropriate solutions. Ensure all necessary paperwork and system documentation is accurately completed after job completion. Handle customer inquiries promptly and professionally, maintaining a positive and helpful demeanour at all times. Assist with technical questions and concerns, both internally within the team and externally with clients. Uphold high standards in team working practices, contributing to a positive and productive work environment. Support and adhere to company policies and best practices, especially regarding the protection of sensitive customer information and data. Be responsive and adaptable to any reasonable requests from management, demonstrating flexibility and commitment to the company's goals. Support from time to time the companies installation and maintenance programme of works.

Our Ideal Candidate:

This role would be suited to a qualified and experienced engineer who is enthusiastic and eager to embrace a new challenge and work towards a later senior position. A solid grasp of fundamentals in areas like intruder alarms, CCTV, access control, and fire alarm systems is essential. In addition to your technical abilities, we highly value:

A strong dedication to providing excellent customer service.

Exceptional telephone etiquette.

Proficiency in working with computers.

A collaborative and team oriented mindset.

Outstanding interpersonal and communication skills.

A steadfast commitment to excellence in all interactions with our customers and suppliers.

The ability to adapt and thrive in a dynamic work environment.

Knowledge of network/IP-based products.

A good understanding of fire alarm systems.

A genuine passion for personal and professional growth within a small business.

An eagerness to learn and develop new skills.

Additional Requirements / Skills:

Previous experience within an installation or maintenance position is essential.

Package offered:

we offer a Competitive Basic salary (depending on experience) which is negotiable with overtime.

28 days holiday including BH increasing 1 per year of service up to 33 days (Negotiable) Opportunities to progress within the company Full Training & refresher course included including company guarantee to complete FIA training. Company phone /Tablet Company van Company pension Referral programme
Experience:

Fire and Security System: 3 years (required)
Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Work Location: On the road

Expected start date: September 2025

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Company car Company events Company pension Referral programme
Schedule:

Monday to Friday Overtime
Work Location: On the road