Job Description

Job Ref:

SCO6180

Branch:

SPACE - St Andrews Hall

Location:

SPACE - St Andrews Hall, Saint Andrews

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Varied shifts between 8am and 8pm, including some weekend work on a rota basis, as required by the business.

Hours per week:

40

Posted date:

05/07/2025

Closing date:

07/08/2025

About the Role

As a Front of House Team Member at Space Student Accommodation, you will be the first point of contact for all residents, contractors, and visitors. Your role is critical in maintaining a professional and welcoming environment, embodying the high standards and customer service excellence synonymous with our premium brand. You will be responsible for managing daily interactions, overseeing the receipt and logging of parcels, conducting property viewings, and assisting with administrative tasks. Additionally, you will provide support during emergency situations, ensuring that residents' safety and well-being are always prioritised.



This role demands an individual who excels in customer service, is detail-oriented, and can operate effectively under pressure while maintaining a professional approach at all times.

Full time - Working on a 5 out of 7 days shift pattern, primarily consistenting of 12pm - 8pm shifts with weekend work.

Key Responsibilities:

First Point of Contact:

Serve as the initial point of contact for all residents, contractors, and visitors, delivering a high-calibre customer service experience that reflects our brand values.

Resident Support:

Respond promptly and professionally to resident inquiries, providing assistance with issues or requests, and ensuring they receive a seamless, positive experience.

Parcel Management:

Oversee the receipt and logging of parcels, ensuring accurate documentation, and facilitating the efficient collection of parcels by the correct resident.

Visitor and Contractor Management:

Ensure that all visitors and contractors sign in as part of a structured, secure access system, maintaining the safety and integrity of the property.

Emergency Response:

Take immediate action in the event of an emergency, including fire alarm activations, ensuring that all safety protocols are followed and that residents are informed and guided accordingly.

Enquiry Management Support:

Assist the Senior Sales Manager in handling and responding to incoming enquiries, providing necessary follow-ups to ensure the management of prospective resident interest is efficient and professional.

Property Viewings:

Conduct property viewings for prospective residents, delivering a polished and informative presentation of the accommodation, its amenities, and the wider community offering.

Event Support:

Collaborate in the planning and execution of resident experience events that contribute to a vibrant community atmosphere, fostering engagement and satisfaction among residents.

Arrears Management Support:

Assist with arrears management by ensuring timely communication with residents regarding payment deadlines, providing follow-up as necessary to resolve outstanding issues.

Property Maintenance and Hygiene:

Support the team in maintaining the property's cleanliness and hygiene standards, ensuring that all communal and individual spaces are kept to a high standard of presentation.

Requirements:

Experience:

Proven experience in a customer-facing role, ideally within student accommodation, property management, or premium hospitality, where attention to detail and exceptional service were paramount.

Exceptional Communication Skills:

Superior verbal and written communication skills, with the ability to engage with a diverse group of residents, contractors, and visitors in a courteous, professional manner.

Customer-Focused Mindset:

A strong dedication to delivering excellence in service, anticipating needs, and responding to any issues with professionalism and courtesy.

Crisis Management:

Calm under pressure, with the ability to respond swiftly and competently to emergency situations, prioritising safety and security.

Organisational Skills:

Strong organisational skills, with the ability to effectively manage parcel logging, visitor logs, and administrative duties.

Team Collaboration:

Ability to collaborate seamlessly with colleagues across all departments to maintain an efficient, cohesive operation.

Proactive and Solution-Oriented:

Proactive in addressing issues and finding efficient solutions to meet resident needs and ensure smooth day-to-day operations.

What We Offer:

Competitive salary

and benefits package.

A friendly and supportive

work environment.

Opportunities for

professional development and career growth through our Scotsman Steps Programme.

The chance to

make a positive impact on the student experience in St Andrews.

Wagestream

- Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.

Access to

the Scotsman Perks Benefits Portal.

Refer a Friend

Scheme.

Next Steps:

If you think the role of Front of House Team Member is for you, apply now and one of our friendly team will be in touch.



SPACE student accommodation in St Andrews is due to open in September 2024 comprising of both Studios and shared apartments exclusively designed with students in mind.



The concept behind SPACE is to develop student accommodation that does not only provide a contemporary and design-led home for students who attend the University of St Andrews but also provides an inclusive environment where every aspect of student life is catered for.



We believe that students need more than a room to call home and therefore we are developing a property that has shared communal spaces that will offer all students a place to go to socialise in the communal social hub, study within the library, and study pod, entertain friends within a private kitchen dining room or and keep fit and active in the gym or recreational hall.



The guiding principles of SPACE are to put our students front and centre of all decisions at every stage of the development from creating contemporary, sustainable apartments and studios to delivering vast social spaces that add value to the students who stay in SPACE. We also believe that by focusing on the provision of an inclusive events program which will include activities linked to Health, wellbeing, and social interaction both within the student community and the wider residential community we will provide a home that will offer far more than just a place to rest.