Job Description

This key role is central to delivering high quality patient care with compassion. The care you provide will make a real difference to patients and their carers and relatives.
In addition to all of the benefits you would expect working for a national NHS Employer, we will also provide you with an extensive induction and on-going development to support you in achieving your career ambitions. We have our own professional development team within the Emergency department which is committed to provide ongoing training throughout your career in the Emergency Department.
Main duties of the job
Your role as a Health Care Assistant (HCA) is to work alongside registered nurse as part of the ward or department team to provide care to patients.
The types of duties include: washing and dressing patients, serving patients meals, assisting with feeding patients when necessary, helping people to mobilise, assisting patients with toileting, bed-making, generally assisting with patients' overall comfort, monitoring patients' conditions by taking temperatures, pulse, respirations and weight.
Acting with compassion you will put patients at the centre of all you do.
You will communicate effectively with patients and their carers.
This role will require you to work variable hours on a rota including nights and weekends.
You will show courage by embracing new ways of working and doing the right thing by the people you care for, including speaking up when you have concerns.
You will assist with the cleaning and stocking within the Emergency Department
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Details
Date posted
23 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year
Contract
Permanent
Working pattern
Flexible working
Reference number
C9365-25-0773
Job locations
The Alexandra Hospital
Woodrow Drive
Redditch
Worcestershire
B98 7UB
Job description
Job responsibilities
You will assist with washing and dressing patients, using hoists as appropriate.
You will assist with serving meals and feeding patients, including reporting on their intake and recording on charts as appropriate.
You will assist with toileting, escorting patients to and from the lavatory and recording outputs where necessary.
You will assist the qualified nurses with NEWS 2 vital sign monitoring and escalate appropriately.
You will undertake venepuncture, cannulation, blood glucose and ECG training to assist with the registered nurses.
You will work within the minor injuries unit and assist with minor dressings, eye washouts and applying plaster of paris to fractures.
You will assist with patients mobilisation, ensuring safe environment and using appropriate techniques.
You will make beds and help to ensure the ward/department is kept clean, tidy and safe.
You will communicate with patients and their relatives with care and compassion.
You will help to ensure that patients are kept comfortable and receive personalised care.
You will be involved in patient booking in / admission, introducing patients to ward / department area as directed by registered nurse.
You will assist with the recording and safe keeping of patients property and valuables.
You will assist the multi professional team to prepare and support patients undergoing treatment and / or investigation maintaining privacy and dignity at all times.
You will safeguard vulnerable adults.
You will complete all mandatory training required for your role and continuously maintain your compliance at 95% or above.
You will report to the nurse in charge of the ward / department matters of concern relating to patients and the ward / department environment.
You will undertake duties outside your working area (e.g. delivery and collection) to assist in maintaining good communication.
You will ensure the privacy and dignity of patients is met at all times.
You will be adaptable and flexible to working in various areas of the department or ward as required. Job description
Job responsibilities
You will assist with washing and dressing patients, using hoists as appropriate.
You will assist with serving meals and feeding patients, including reporting on their intake and recording on charts as appropriate.
You will assist with toileting, escorting patients to and from the lavatory and recording outputs where necessary.
You will assist the qualified nurses with NEWS 2 vital sign monitoring and escalate appropriately.
You will undertake venepuncture, cannulation, blood glucose and ECG training to assist with the registered nurses.
You will work within the minor injuries unit and assist with minor dressings, eye washouts and applying plaster of paris to fractures.
You will assist with patients mobilisation, ensuring safe environment and using appropriate techniques.
You will make beds and help to ensure the ward/department is kept clean, tidy and safe.
You will communicate with patients and their relatives with care and compassion.
You will help to ensure that patients are kept comfortable and receive personalised care.
You will be involved in patient booking in / admission, introducing patients to ward / department area as directed by registered nurse.
You will assist with the recording and safe keeping of patients property and valuables.
You will assist the multi professional team to prepare and support patients undergoing treatment and / or investigation maintaining privacy and dignity at all times.
You will safeguard vulnerable adults.
You will complete all mandatory training required for your role and continuously maintain your compliance at 95% or above.
You will report to the nurse in charge of the ward / department matters of concern relating to patients and the ward / department environment.
You will undertake duties outside your working area (e.g. delivery and collection) to assist in maintaining good communication.
You will ensure the privacy and dignity of patients is met at all times.
You will be adaptable and flexible to working in various areas of the department or ward as required.
Person Specification
Qualifications
Essential

• Basic standard of education including Maths and English Experience of working in a patient care setting or customer facing environment Care certificate course or equivalent

Desirable

• Basic IT knowledge/skills

Person Specification
Qualifications
Essential

• Basic standard of education including Maths and English Experience of working in a patient care setting or customer facing environment Care certificate course or equivalent

Desirable

• Basic IT knowledge/skills

Skills Required