Job Description

Whipps Cross University Hospital is looking to recruit a Healthcare Support Worker (HCA) Band 3 who will work in Accident & Emergency department (A&E) at Whipps Cross. This post is open to individuals who are both experienced Healthcare Support Workers or those new to care. Individuals that are new to care will receive support to complete the Band 3 competencies and progress into a Band 3 role within six months upon successful completion of all required competencies.
We are looking for compassionate and motivated individuals who are passionate about delivering high-quality, person-centred care in a hospital setting. The role involves undertaking a range of delegated clinical tasks, such as:

• Patient observations (e.g., monitoring vital signs)
• Assisting with personal care and mobility
• Supporting patients' nutritional and hydration needs
• Undertaking limited range of delegated duties (e.g. taking blood pressure, recording ECG, MRSA screening)
• Simple wound dressings
• Strong teamworking and communication skills are essential to ensure the comfort, wellbeing, and safety of our patients.

An excellent communicator, they have experience of working in a team, to ensure the comfort, wellbeing and safety of our patients.
Barts Health has a diverse and busy service that may require staff to be flexible in their working. The post holder will be required to work within a challenging clinical environment and may undertake shift work which may include nights and weekends.
Main duties of the job
The post holder will be required to work within a challenging clinical environment and may undertake shift work which may include nights and weekends.
The post holder will be an integral part of the nursing team actively taking part in meeting the needs of patients and of the service in accordance with agreed standards under direct supervision of the registered nurse. The post holder will continue to develop essential competencies though training and practice to ensure safety and quality are the priority.
This post attracts individuals who are new to care. You will receive support to complete the Band 3 competencies and progress into a Band 3 role within 6 months upon successful completion of all required competencies; until then, you will be placed at a Band 2 salary.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Details
Date posted
19 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
29,651 to 31,312 a year per annum inc
Contract
Permanent
Working pattern
Full-time
Reference number
259-7496365WXH
Job locations
Whipps Cross University Hospital
Whipps Cross Road
London
E11 1NR
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential

• Completion of Care Certificate or equivalent.
• Basic literacy and numeracy skills (English and Math's GCSEs or equivalent.)
• Evidence of ongoing personal development.

Desirable

• Level 2 support worker Apprenticeship

Experience
Essential

• Demonstrable experience of working in a clinical healthcare setting
• Experience of dealing with the public.

Skills
Essential

• Evidence of providing high quality care.
• To be aware of incident reporting systems and escalation processes.
• Evidence of effective interpersonal skills.
• Evidence of good organizational skills.
• Self-motivated to work under minimal direct supervision
• Ability to work as part of a team
• Good communication skills, written and verbal.
• Basic keyboard/ computer skills (e.g. ability to enter patient data onto computer records).
• Contributes to updating patient records
• To always protect and maintain patient confidentiality and follow information governance policies and procedures

Desirable

• Prepared to undertake further training to develop the necessary competencies and skills.
• Prepared to undertake further training to develop the necessary competencies and skills. Depending on specific service arrangements, to supervise and train more junior staff.

Knowledge
Essential

• Awareness of health and safety at work. e.g: manual handling skills, infection control measures.
• Ability to collect and exchange factual information and data to the multidisciplinary team and ensure data accuracy.

Person Specification
Qualifications
Essential

• Completion of Care Certificate or equivalent.
• Basic literacy and numeracy skills (English and Math's GCSEs or equivalent.)
• Evidence of ongoing personal development.

Desirable

• Level 2 support worker Apprenticeship

Experience
Essential

• Demonstrable experience of working in a clinical healthcare setting
• Experience of dealing with the public.

Skills
Essential

• Evidence of providing high quality care.
• To be aware of incident reporting systems and escalation processes.
• Evidence of effective interpersonal skills.
• Evidence of good organizational skills.
• Self-motivated to work under minimal direct supervision
• Ability to work as part of a team
• Good communication skills, written and verbal.
• Basic keyboard/ computer skills (e.g. ability to enter patient data onto computer records).
• Contributes to updating patient records
• To always protect and maintain patient confidentiality and follow information governance policies and procedures

Desirable

• Prepared to undertake further training to develop the necessary competencies and skills.
• Prepared to undertake further training to develop the necessary competencies and skills. Depending on specific service arrangements, to supervise and train more junior staff.

Knowledge
Essential

• Awareness of health and safety at work. e.g: manual handling skills, infection control measures.
• Ability to collect and exchange factual information and data to the multidisciplinary team and ensure data accuracy.

Skills Required