Job Description

Are you highly motivated, dynamic and looking to make a real difference to patient care and experience within surgical specialties?
Do you have the care, compassion and skills to be part of a team making our patients' stay and experience as comfortable as possible?
Then this could be the role for you!
We are seeking dynamic individuals who are passionate about patient care to join our Acute Trauma and Orthopaedic Ward. On Holly Ward, we provide pre and post operative care for patients requiring orthopaedic surgery. Patients are often frail/elderly and require assistance with all aspects of personal care and rehabilitation.
As a Healthcare Support Worker, you will be expected to work a combination of shifts including nights, weekends and Bank Holidays:

• Early - 07:15-15:15
• Late - 12:15 - 20:15
• Long Day - 07:15 - 20:15
• Night - 20:00 - 07:30

Please be aware that you must be able to attend a full time induction programme for the first 4 weeks in your new role.
Interviews for this position will be held in person ONLY. Remote interviews will not be available.
Main duties of the job
The job description outlines the primary role and responsibilities of a Senior Health Care Support Worker. It is not exhaustive and may be amended from time to time as the needs of the service change. As this contains core functions of the role, it is important to note that some service areas may have additional skill requirements which are subject to competency based assessments.
There is an expectation for post holders to be flexible in order to provide cover to other clinical areas where there is an increase in service demand.
Conduct and behaviour

• Demonstrate a courteous, sympathetic, compassionate and helpful approach to patients, relatives and visitors at all times.
• Act as an ambassador promoting the corporate image of York and Scarborough Teaching Hospitals NHS Foundation Trust, to all individuals, groups and external organisations, to sustain public confidence and trust.
• Act as a positive role model for all Trust employees.
• Demonstrate a positive professional working relationship with colleagues and other members of the Trust by promoting open communication, trust and respect.
• Establish and actively maintain clear professional boundaries at all times with patients, and any one close to them e.g. relatives, friend.

Please see the attached job description and addendum for further information.
About us
Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role
For more information about our Trust, please visit:
https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Details
Date posted
23 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
419-7475598-SHC-SS
Job locations
Scarborough Hospital
Woodlands Drive
Scarborough
YO12 6QL
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Qualifications
Essential

• Level 3 vocational qualification in a health/social care related subject or willing to successfully complete the Level 3 Diploma (QCF) appropriate to the clinical area, as provided by the Organisation
• L2 Functional/Key skills

Desirable

• Minimum of C grade GCSE or equivalent in English and Maths

Experience
Essential

• Previous experience working and communicating with the public in a health/social care/educational setting

Desirable

• Experience of working in a multidisciplinary team in health/social care or education

Skills
Essential

• Able to work independently without direct supervision
• Basic IT skills
• Demonstrate effective communication skills
• Ability to follow direction and able to use own initiative to problem solve
• Ability to manage, prioritise and organise own workload with advice and consultation
• Be approachable, friendly and non-judgemental with an ability to handle sensitive issues
• Ability to remain calm and organised under pressure

Person Specification
Qualifications
Essential

• Level 3 vocational qualification in a health/social care related subject or willing to successfully complete the Level 3 Diploma (QCF) appropriate to the clinical area, as provided by the Organisation
• L2 Functional/Key skills

Desirable

• Minimum of C grade GCSE or equivalent in English and Maths

Experience
Essential

• Previous experience working and communicating with the public in a health/social care/educational setting

Desirable

• Experience of working in a multidisciplinary team in health/social care or education

Skills
Essential

• Able to work independently without direct supervision
• Basic IT skills
• Demonstrate effective communication skills
• Ability to follow direction and able to use own initiative to problem solve
• Ability to manage, prioritise and organise own workload with advice and consultation
• Be approachable, friendly and non-judgemental with an ability to handle sensitive issues
• Ability to remain calm and organised under pressure

Skills Required