Job Description

The Senior Healthcare Support Worker will assist the Registered Nurse in the delivery of safe, high quality clinical care to patients at all times.
The post holder will work under direct and indirect supervision of the Registered Nurse and will be provided with appropriate training for the clinical setting in which they are working.
Where additional skills training is identified as required in the job description, the post holder will not undertake those duties until training has been completed (except as part of the supervised learning experience).
Once trained and deemed competent, the post holder will undertake clinical tasks and duties which are within the scope of this job description.The post holder will work collaboratively within the clinical area to meet the needs of patients and their families, following Group policies and procedures.
This role requires commitment to a work-based learning and development programme to undertake a Level 2 or 3 HCSW Apprenticeship, including the Care Certificate.
Main duties of the job
Communicationso Ensure that communication with patients, relatives and service users is conducted in acourteous, caring, sensitive and appropriate manner, seeking support from theRegistered Nurse as appropriate, including contributing to the emotional support ofpatients who appear to be or are identified as anxious, upset, frightened or worried.o Support patients and their families/carers, through communicating routine and nonroutine information using a variety of methods, displaying tact and empathy, recognisingthe needs for alternative methods of communication to ensure effective understandingwhere there may be barriers to understanding.o Contribute to the effective routine communication between members of the multidisciplinary team, taking personal responsibility to update and share information.o Ensure information is conveyed to the patient in a timely and understandable manner,using different communication methods and clarify understanding.
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over 1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Details
Date posted
16 December 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
356-25-7618098
Job locations
Ward 38
Hull Royal Infirmary
Hull
HU3 2JZ
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached and Person Specification.
Should we receive a high volume of applications the advert may be closed earlier than stated.
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role. Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached and Person Specification.
Should we receive a high volume of applications the advert may be closed earlier than stated.
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Education/ Qualifications
Essential

• Knowledge of care procedures acquired through a base level of theoretical knowledge to level 3.
• Care certificate or willingness to work towards attaining it

Desirable

• Cannulation
• Venepuncture
• ECG training

Knowledge, Training & Experience
Essential

• Experience (through placements or employment) of working in a busy environment
• Experience with major trauma patients
• Evidence of ongoing training

Desirable

• 2 years' experience
• ED experience
• Trauma experience

Communication and Interpersonal Skills
Essential

• Good communication - verbal/written
• Be able to work on own initiative
• Works well with in a team
• Demonstrates understanding of confidentiality
• Participate in standard setting and research projects
• Evidence showing clinical and professional development
• To be able to plan, assess, evaluate and implement patient care
• Ability to prioritise care associated with changing environment/patient demands
• Facilitate learning of others.

Desirable

• Link role

Special Attributes and other
Essential

• Shows motivation in developing new skills
• High level of interpersonal skills
• Demonstrate empathy and diplomacy
• Flexible and reliable

Other Requirements
Essential

• Good time keeper
• Ability to work from both hospital sites as required to meet the demands of the service

Person Specification
Education/ Qualifications
Essential

• Knowledge of care procedures acquired through a base level of theoretical knowledge to level 3.
• Care certificate or willingness to work towards attaining it

Desirable

• Cannulation
• Venepuncture
• ECG training

Knowledge, Training & Experience
Essential

• Experience (through placements or employment) of working in a busy environment
• Experience with major trauma patients
• Evidence of ongoing training

Desirable

• 2 years' experience
• ED experience
• Trauma experience

Communication and Interpersonal Skills
Essential

• Good communication - verbal/written
• Be able to work on own initiative
• Works well with in a team
• Demonstrates understanding of confidentiality
• Participate in standard setting and research projects
• Evidence showing clinical and professional development
• To be able to plan, assess, evaluate and implement patient care
• Ability to prioritise care associated with changing environment/patient demands
• Facilitate learning of others.

Desirable

• Link role

Special Attributes and other
Essential

• Shows motivation in developing new skills
• High level of interpersonal skills
• Demonstrate empathy and diplomacy
• Flexible and reliable

Other Requirements
Essential

• Good time keeper
• Ability to work from both hospital sites as required to meet the demands of the service

Skills Required