Job Description

Smiths Equipment Hire Ltd are the Northwest's Largest Independent Equipment Hire company with 18 'Hire It Centres' located across the region.

We are seeking a committed person who is seeking long term employment to work in a reputable long standing family business. As a Senior Hire Controller, you'll drive sales growth, build great relationships with our customers and experience plenty of variety and responsibility. You will be working closely with the depot manager.

As a Senior Hire Controller you must have:

A higher than average communication and sales skills. Strong organisational skills to effectively manage hire contracts, be able to identify problems, assess and resolve them. Confidence in your ability and have a passion for selling Telephone based sales and customer facing service experience An excellent telephone manner and the ability to build rapport with customers Strong administration skills and be computer literate Experience in a senior role

The Senior Hire Controller responsibilities are:

Maximise sales by providing high levels of customer service in all areas including answering phones promptly, handling queries and orders efficiently and accurately. Taking of orders, processing and following them through to completion. Arranging delivery and collection of orders in according with the customer's requirements. Liaising, where required, with other depot employees, customers, depots, workshops and sales teams Ensuring that all opportunities to maximise the depot and the groups sales to a customer are attained Processing all input to IT systems and paperwork relating to on-hires, off-hires and stock transfers, etc. Developing and maintaining knowledge of the depots equipment for hire/sale including basic knowledge of accessory, safety and test & run requirements Keep the Depot Manager informed of any repairs and maintenance of equipment required Maintaining product knowledge Covering for the depot manager is their absence

The hours of work are:

Monday - Friday No Saturdays

Benefits what we offer you...

Salary:

Depending on experience 25 Days plus statutory holidays (33 days in total) An extra 2 days holiday after 5 year's service Weekly pay FREE tool hire for all employees - Excluding consumables and delivery Group Life Cover is provided at three times your annual salary My Wellbeing Services Employee Referral Scheme Pension scheme Full uniform provided Discounted personal legal services
Job Type: Full-time

Benefits:

Canteen Company pension Cycle to work scheme Employee discount Health & wellbeing programme Life insurance Referral programme Store discount
Schedule:

Monday to Friday No weekends
Experience:

Management : 3 years (preferred) Customer Service: 2 years (preferred)
Work Location: In person