Job Description

Quattro Plant Limited are recruiting for a Senior Hire Desk Controller to support the Road Services Director and oversee the performance of day to day office tasks associated with the running of the Road Sweeper Division.

Key Responsibilities:

Oversee the management of the hire desk, ensuring maximum utilization of equipment and staff. Liaise with Maintenance Manager to ensure all sweepers are maintained to enable continuous hires. Monitor costs, arrange holiday cover, deal with invoice queries and compliance with company procedures including Hydrants and tipping. Day to Day running of civils Suction Excavators. Conduct /arrange interviews where possible with sweeper/hire desk staff. Ensure all starter paperwork is complete. Training co-ordination for all sweeper drivers. Answer a high volume of calls whilst maintaining an agreed response rate and standard of professionalism. Handle and distribute incoming and outgoing mail, orders and queries in a timely manner. Handle and log any Client feedback, raising it to the attention of Company management as appropriate. Provide a welcoming and efficient liaison service to Clients and internal staff. Keep all filing and clerical work up to date as directed. Handle correspondence, filing and record keeping with a high degree of accuracy. Be an ambassador for the Company to visitors. Adhere to Company policies and procedures relating to health and safety, and quality and environmental management. Ensure the proper use and care of equipment and materials used in the execution of the role. Ensure that all requirements relating to the supply of vehicles and equipment to municipal Clients are adhered to. Receive and record all enquiries, passing them to the appropriate person in a timely manner. Ensure that all errors, non-compliance and complaints are logged, raised and handled according to the requirements of the Company's QMS system. Shadow sweeper hire desk duties including processing orders, contracts on syrinx, wages/invoicing. Organize out of hours cover via log and make sure hire office manned 7.30am to 5pm Monday to Friday. Attend Company events and client entertainment/site visits with or without the Road Services Director as required. Support the Road Services Director in developing sales opportunities. Report any defect in vehicles and plant and monitor safety performance

Skills & Experience:

Able to perform all duties in a polite, efficient, professional and courteous manner. Excellent verbal, numeric and written skills. Fully skilled in basic Microsoft Office suite (Word, Excel, Outlook, Powerpoint). Excellent telephone manner and ability to handle high call volumes efficiently. Self motivated, good attention to detail and tenacious. Maintains high personal standards and encourages them in others. Able to manage priorities and deliver on time. Some accounting experience. Ability to work under pressure in a fast pace environment.
Job Types: Full-time, Permanent

Pay: 34,000.00 per year

Benefits:

Company pension Life insurance On-site parking
Work Location: In person