Job Description

Job Overview:

As a Senior Delivery Driver, you will play a vital role in ensuring our customers receive a high standard of service, delivering beds and mattresses on time and in excellent condition. The ideal candidate will have strong experience in delivery, exceptional customer service skills, and a proactive approach to work, while representing our family business in a professional manner.

Key Responsibilities:

Delivery and Collection:

Safely and efficiently deliver and collect beds, mattresses, and other products to and from customers' homes, ensuring all goods are handled with care.

Customer Service:

Maintain a professional, friendly, and approachable attitude when interacting with customers, offering assistance when needed and ensuring a positive delivery experience.

Vehicle Maintenance:

Conduct daily checks of the delivery vehicle to ensure it is clean, roadworthy, and fully equipped with necessary supplies. Report any issues promptly.

Team Collaboration:

Work closely with the warehouse team to ensure correct items are loaded onto the delivery vehicle. Support other team members and provide guidance when needed.

Problem-Solving:

Effectively handle any delivery-related challenges, such as access issues, delays, or customer complaints, escalating when necessary.

Documentation:

Accurately complete all relevant delivery paperwork, including customer signatures, delivery logs, and reports on returns or damages.

Health & Safety Compliance:

Ensure safe lifting, loading, and unloading practices are followed. Adhere to all health and safety protocols and legal driving regulations.

Product Knowledge:

Have a strong understanding of the store's product offerings and be able to assist with queries or basic product explanations during deliveries.

Essential Qualifications and Experience:

Experience:

Experience as a delivery driver, preferably in furniture or similar industries. Previous experience in a senior or leadership role within a delivery team is highly desirable.

Driving License:

Full, driving license with the ability to drive large vans safely.

Physical Fitness:

Able to lift and carry heavy items safely, and navigate stairs or narrow spaces when delivering mattresses and beds.

Customer Service:

Strong customer-facing experience, demonstrating the ability to engage professionally and courteously with customers.

Navigation Skills:

Ability to efficiently plan routes and navigate the local area to ensure timely deliveries.

Problem-Solving Skills:

Ability to resolve issues in a calm, professional manner, with a focus on customer satisfaction.

Desirable Skills and Attributes:

Leadership Ability:

Ability to supervise and guide a small team of drivers and assistants, ensuring all deliveries are carried out to a high standard.

Communication:

Excellent verbal communication skills to liaise effectively with the operations team, customers, and other stakeholders.

Reliability:

A reliable, punctual individual who takes pride in their work and can be trusted to manage responsibilities autonomously.

Attention to Detail:

A keen eye for detail to ensure that all deliveries are completed accurately, including proper handling of paperwork, product quality checks, and following up on customer feedback.

Technical Knowledge:

Familiarity with basic vehicle maintenance and an understanding of the specific requirements of transporting beds and mattresses.

Personal Attributes:

Team Player:

Ability to work collaboratively in a family-run business environment and provide support where needed.

Positive Attitude:

Friendly and approachable, with a positive attitude towards both colleagues and customers.

Flexible & Adaptable:

Willingness to adjust to changing priorities or schedules, especially during busy periods such as sales or peak delivery seasons.

Trustworthy:

A high level of integrity and professionalism, representing the family business values at all times.

Enthusiasm:

A passion for delivering excellent service and being a key part of the team.

Working Conditions:

Full-time position, with some flexibility , depending on business needs. Competitive salary and benefits package, commensurate with experience.

What We Offer:

Competitive salary: 15-16 per hour Holiday: Statutory , additional leave benefit available Benefits: Employee assistance programme Opportunity to work with a close-knit, supportive team.
Job Type: Full-time

Pay: 15.00-16.00 per hour

Ability to commute/relocate:

Crewe CW2 5PR: reliably commute or plan to relocate before starting work (required)
Experience:

Delivery driver experience: 1 year (preferred) Driving: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person