Job Description

Montcalm Royal London House


United by timeless style and peerless service, Montcalm Collection is London's compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city's story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriott's Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen's Gardens, both part of Design Hotels.


A coveted retreat in the heart of the city Montcalm Royal London House revitalizes a mid-century gem near Liverpool Street. Combining classic charm with modern flair, its tech-equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure.

Overview

Montcalm Royal London House are looking for a skilled and ambitious

Senior Housekeeping Supervisor

to oversee our cleaning staff and ensure our facilities are clean, presentable, and welcoming to our guests. The ideal candidate will have a keen attention to detail, strong leadership skills, and the ability to motivate and manage a team of housekeepers.


If you have an eye for detail and the ability to drive standards and exceed customer's expectations, we invite you to join our team. You will help to shape the Montcalm Collection's next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Purpose of the Role:

The role of the Senior Housekeeping Supervisor is to support the Executive Head Housekeeper in successfully overseeing the entire housekeeping operation and team daily, looking after all public areas in a newly refurbished luxury hotel Montcalm Marble Arch, which is due to reopen its doors in Winter 2024. You will provide the highest level of care and service to all residents, internal employees / clients, senior management and suppliers in line with the agreed service level and procedures.

Job Specific Duties:

Assist the Executive Housekeeper in managing the housekeeping team, including room attendants, public area cleaners, and laundry staff.

Oversee the daily operations of the housekeeping department, ensuring efficient workflow and high productivity.

Assist in creating and managing the housekeeping staff schedule, ensuring adequate coverage during peak periods while controlling labour costs.

Handle staffing issues, including time-off requests, attendance, and disciplinary actions in collaboration with the Head Housekeeper.

Participate in the recruitment and onboarding of new housekeeping team members.

Conduct regular training sessions and performance evaluations to maintain high levels of service and adherence to standards.

Motivate and mentor the housekeeping team, fostering a positive and professional work environment.

Ensure that all Hotel Guest rooms, and public areas are well maintained and meet the desired standards of cleanliness and presentation.

Inspect guest rooms, public areas, and back-of-house spaces regularly to ensure they meet the property's high standards of cleanliness and presentation.

Address and resolve any deficiencies or issues related to housekeeping standards promptly and effectively.

Develop and implement cleaning procedures and protocols.

Conduct quality control checks to ensure work meets established standards.

Assist in managing the inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels and cost control.

Coordinate with suppliers to ensure timely delivery of quality products and maintain strong vendor relationships.

Monitor and manage the use of chemicals and cleaning equipment, ensuring they are used safely and efficiently.

Prepare reports and documentation related to housekeeping operations, inventory, and staff performance.

Address guest inquiries, requests, and complaints related to housekeeping services in a timely and professional manner.

Coordinate with the front desk and guest services teams to ensure special guest preferences and VIP arrangements are fulfilled.

Address maintenance issues and report to the maintenance department.

Monitor and ensure compliance with occupational health and safety standards.

Perform administrative tasks as required.

Collaborate with other departments to ensure facilities are maintained to high standards.

Consistently strive to delight guests and hotel clients.

Organise maintenance of all hotel guest rooms and public areas, as well as back of the house, ensuring that the highest standards of cleanliness and disinfection are met.

Accept responsibility and follow instructions from the General Manager.

Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained.

Arrange department purchasing and take responsibility for the quality and the cost.

Maintain consistent, accurate stock records.

Contribute to on all remodelling and renovation projects.

Role Model a philosophy of work and conduct consistent with the professionalism expected of management colleagues.

Oversee operation of Laundry/Valet and Uniform Room.

Coordinate preventative maintenance programs with the Maintenance Manager.

Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.

Oversee department recruitment and training.

Conduct regular Housekeeping Meetings to keep Team informed of policies and procedures, special events, further improvement plans and guest comments.

Participate in HOD meetings in the absence of Executive Housekeeper and contribute to strategic planning and continuous improvement initiatives.

Keep informed with the housekeeping standards of competitor hotels.

Interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors.

Ensure all housekeeping activities comply with health, safety, and hygiene regulations, including proper handling and storage of cleaning chemicals.

Conduct regular safety inspections and training sessions to maintain a safe working environment.

Have ultimate responsibility and accountability along with the Execuitve Housekeeper for Health & Safety training of all department Colleagues and for the overall accident record of the department.

Responsible for taking necessary proactive steps to reduce/eliminate Colleague accidents.

This job description is designed to outline primary duties and conditions related to the Executive Housekeeper position at a luxury hotel. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.

Key Attributes:

High attention to detail and commitment to a luxury quality.

Passion for excellence and innovation.

Strong communication and interpersonal skills.

Exemplary leadership, motivational and team management abilities.

Excellent organizational and multitasking skills.

Ability to work under pressure and meet tight deadlines.

Flexibility to adapt to changing guest needs and preferences.

Dedication to providing an exceptional guest experience.

Working Conditions:

Flexibility to work shifts, including weekends, holidays, and evenings, as required.

Ability to work in a fast-paced, high-pressure environment.

Physical demands such as being on the feet for long periods of time and manual handling.

Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Essential Qualifications

High school diploma or equivalent required. A degree or certification in hospitality management or a related field is preferred.

A minimum of 3-5 years of experience in housekeeping within a luxury hotel or resort environment, with at least 1-2 years in a supervisory or management role.

Proficient in the use of housekeeping management software and Microsoft Office Suite.

Benefits

Competitive salary A supportive, empowering team environment Benefits platform with various discounts Wellbeing support, workshops and advice 28 holidays including eight bank holidays, with more holidays after two-year service Cash-back health benefits, including optical, dental, chiropractor and physio services Discounted gym membership Access to Wellbeing platform and sessions, including EAP Excellent incentive schemes Awards and Recognition Programme Annual parties Regular and ongoing training and development, including leadership workshops Pension scheme Pension scheme

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.


Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.


Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.


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