Job Description

Nestled in the heart of the stunning North Wales countryside, Ruthin Castle is a historic gem with a story that dates back over 700 years. Surrounded by ancient woodland and with views of the Clwydian Range, the castle offers guests a unique and luxurious escape in a truly magical setting.

But it's not just our guests who enjoy something special our team does too. Working at Ruthin Castle means becoming part of a friendly group who care deeply about hospitality and each other.

Duties:

To comply with all statutory and company regulations relating to Health and Safety, Hygiene, Conduct of Employees, Fire Emergency procedures, Security of premises and of property. To assist the Housekeeper in the day to day running of the Housekeeping Department. To open Housekeeping office as per rota. To assign room attendants to sections and prepare the daily work sheets. To allocate and check work for linen porters, public area cleaners, work experience students, etc. To be responsible for the issuing of all section keys and their safe return to Reception at the end of each period of duty. To check vacant rooms when possible each morning and report any discrepancies. To check all rooms daily to ensure they have been cleaned, serviced and are of the standard required. To supervise the work of the room attendants, linen porters and public area cleaners and take immediate corrective action if their work falls below the required standard. To 'hand over' any ready rooms to Reception as soon as possible. To report all defects and malfunctions to the Maintenance Department. To report any non-arrivals and rooms not requiring servicing in order that other rooms or duties can be allocated to room attendants. To ensure guest dry cleaning is sent promptly. To allocate any special tasks, such as VIP rooms, periodical cleaning, etc. To pay particular attention to VIP guests, premium rooms and VIP supplies. When necessary, to be "hands-on" and service rooms or public areas as required. To register and store any lost property in a tidy and methodical manner. To ensure that all Housekeeping storerooms and cupboards are kept clean and tidy and there is no wastage and damage of supplies and equipment. To carry out regular stock takes as and when requested. To comply with Company Image Standards. To make yourself available for training and meetings, for which advance notice will normally be given.
If you take pride in your work and enjoy creating memorable guest experiences, we'd love to hear from you. Apply today and become part of the Ruthin Castle team.

Job Type: Full-time

Pay: From 12.90 per hour

Expected hours: 40 per week

Benefits:

Company pension Cycle to work scheme Discounted or free food Employee discount Free parking Referral programme
Application question(s):

Can you easily commute to and from Ruthin?
Work Location: In person