Job Description

Vacancy Summary - Senior ICT Application Support Officer.


To contribute as a key member of the Technical ICT Team, delivering efficient, effective, and reliable ICT solutions and support services across the organisation.


You will be responsible for performing routine operational tasks to ensure the stability, availability, and optimal performance of ICT applications.


The role includes developing, managing, and supporting both existing and future ICT applications, while also empowering colleagues through guidance and training on best practices in software usage.


You will lead and contribute to cyclical ICT projects and system upgrades as directed by the Systems and Service Delivery Manager, delivering outstanding customer service in line with agreed service level agreements and supporting the ICT Vision of 'Brilliant Basics'.


Throughout, you will uphold and demonstrate FCHO's vision, values, and behaviours, promoting a culture of inclusion, wellbeing, health & safety, and safeguarding in all aspects of your work.

What's in it for you?

When you become a part of the FCHO team, you receive a range of fantastic benefits, including:

A salary of circa 43,563 per Annum 30 days holiday and all UK bank holidays plus one company shut down day as determined by FCHO. Part time employees will receive a pro rata entitlement. Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earn. Automatic enrolment into a healthcare cash plan and private health insurance plan Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children Enhanced maternity, paternity, and sick pay Discounted gym membership Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues. Professional subscriptions are paid for by the business where they are an essential requirement of your role. Enhanced maternity, paternity, adoption and sick pay Long service awards

Who are we looking for?

Our ideal candidate:

ITIL V3 or working towards (to be achieved within 1 year) How to create technical documentation, knowledge base articles and user guides Supporting Northgate Housing Management System (or similar) Supporting repairs & scheduling systems (ROCC, DRS or similar)

Interested?

Have a look over the attached role profile. If this sounds like you apply before Monday 4th September by 8am.


Interviews to be confirmed.

We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination since age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know & we'll do all we can.