Job Description

This is an exciting time to be joining the University as we continue our mission of transforming education and, by doing so, transform the lives of the individuals and communities connected to us.



If you work with us, you will belong to a community of dedicated people working together to achieve our mission. Whatever your area of expertise, UWTSD offers a work environment that is welcoming and inclusive. We have many different roles at the University, from academic experts, to professional and technical services staff; each one plays a part and can make a difference. We are proud of our people and they are at the heart of everything we do.



We are also proud of our history and our connection to it. The University's Royal Charter is the oldest of any University in Wales and England after the Universities of Oxford and Cambridge. Today, we are a modern, confident and ambitious institution with campuses across 3 counties in South West Wales, as well as a campus in London and Learning Centres in Cardiff and Birmingham.



Learn more about the University and what it has to offer you by visiting our website

here

. We look forward to receiving your application.

Senior International Student Support Officer (Student Hwb)

Vacancy Ref
51577
Location
Carmarthen
Salary
30,805 - 34,132 per annum
Closing Date
Tuesday, July 29, 2025
The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.
UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.
Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:
- 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
- 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)
Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.
- THE ROLE -
The University of Wales Trinity Saint David is committed to transforming education and to enhancing the student experience. This has led to the development of physical and digital student-facing Hubs to provide a one-stop-shop approach to student issues and information.
The Student Hwb serves as a first point of call for student queries, and Hub staff are empowered to resolve a list of common student queries and issues without the need for further referral. The Student Hwb knits the different elements of the University together, presenting a unified approach to our students. Where referral is required, the Student Hubs make an active referral and track the resolution of student issues through to completion.
The post of Senior International Student Support Officer (Student Hwb) will work according to the agreed operating principles of the Hub, and the agreed duties and areas of responsibility. The Senior International Student Support Officer will be line managed by the Student Hwb Manager and will work closely with other officers in the Student Hwb. They will work collaboratively across a range of areas and aspects administered by the Hwb. The post holder will be required to provide a holistic student support service to international students ensuring a smooth transition to life and study in the UK and provide continued support for the international student lifecycle.
This role will require:
- Supporting in the delivery of high-quality student-centred service and support via the Student Hwb.
- Coordination of meet and greet for arrivals, airport transfers and welcome activities for international students.
- Ensuring a professional triage service acting as first point of contact for student enquiries via telephone, in-person or digitally using own judgement to identify appropriate services to which to refer students.
- Working using own initiative to deliver excellent customer service to all students through consultation with other team members ensuring that all student issues and enquiries are dealt with efficiently, effectively and with due regard to confidentiality.
The primary location will be in the Student Hwb at Carmarthen Campus, but the post holder may be expected to work across other campuses, depending on the needs of the Hwb.
Please refer to the job description for details on the essential criteria required for this role.
- ADDITIONAL INFORMATION -
- Annual leave entitlement is 28 days', plus 8 bank holidays and 4 University closure days pro rata
- For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs
- This role may be eligible for sponsorship subject to Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job (grade 5 and above)
- This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement.
Closing date: 29th July 2025 11:59pm
Interview date : 6th August 2025
Function
Student Services
Status
Full Time
Type
Permanent
Hours
37