Job Description

Senior Inclusion and Diversity Consultant / Account Manager - Members Desk

Thank you for considering coming to work with us at Inclusive Employers. We hope this information can help you decide whether to apply. Before you get into the detail, though, here are some headlines:

Salary:

45K - 48k p.a.

Base: Remote / Hybrid

(

London, Leeds or Manchester

so our colleague will need to live within reasonable distance of any of these locations)

Working pattern:

This is a Full-Time role, (Flexible Options are available)

We are a Disability Confident Employer

and offer a guaranteed interview scheme for any disabled applicant who may wish to take up this offer, where they meet the minimum requirements for the role. You must be eligible to work in the UK to be considered for this role.
Obviously, we really understand the importance of different voices, experiences, perspectives and backgrounds within the workforce. Our workforce is no different and we strongly encourage applications from members of minority groups and all sections of the community.


If you think you might have the skill set required for this role, but are not 100% sure, please do still apply and let us decide. We know that certain groups rule themselves out of interesting opportunities assuming that others will be more successful but please don't be that person. We want to hear from the widest cross-section of the community.


Should you require these documents in alternative formats, please contact: recruitment@inclusiveemployers.co.uk.

Inclusive Employers

As the UK's first and leading cross-sector membership organisation, we support employers in their goal to build inclusive workplaces and diverse workforces. Working across the whole spectrum of inclusion, in addition to member services, we design and deliver training and consultancy solutions.


We work in partnership with our members to bring together best practice and cutting-edge thinking to promote innovation in this area and support businesses to benefit from inclusion's social and commercial benefits. Find out more about us here: www.inclusiveemployers.co.uk.

Senior Inclusion and Diversity Consultant - Members Team

Job purpose

This role is critical in strengthening and expanding our member relationships, through delivering high levels of member satisfaction, retention, and engagement. The Account Manager will identify opportunities to upsell and cross-sell our services through a deep understanding of each member's needs and goals, and delivering expert tailored inclusion and diversity support, thereby deepening relationships and driving sustainable growth for the business.

Key responsibilities

The following are the key elements of the role:

Member Support and Account Management

Manage a diverse portfolio of cross-sector member organisations by providing high-quality, ongoing support across the full spectrum of their inclusion and diversity activities. This includes responding to member queries, offering expert advice, reviewing policies, and researching and sharing best practices.

Build Relationships

Develop and nurture strong, trust-based relationships with member organisations through a clear understanding of their unique business context, inclusion maturity, strategic goals, and inclusion challenges. Become a valued advisor and key point of contact.

Membership Renewal and Upselling

Drive member retention and revenue growth by securing membership renewals and promote additional Inclusive Employers products and services that align with each member's needs.

Generate New Growth

Contribute to business development by identifying opportunities to expand our membership base, grow our client networks, and enhance our portfolio of inclusion-focused products and services.

Performance Metrics

Work to defined targets and Key Performance Indicators (KPIs), including member retention rates, client satisfaction, and revenue generation through upselling and cross-selling.

Innovate and Contribute to Thought Leadership

Collaborate within a small, dynamic team to share insights, generate new ideas, and contribute to thought leadership in the field of inclusion and diversity. Help evolve our consultancy approach by identifying emerging trends and proposing innovative solutions to inclusion-related challenges.

Development opportunities

Inclusive Employers is a small but growing organisation. Our services are in high demand, hence the need to expand the team. As we continue to grow there will be opportunities to shape and develop in the role.


We invest in developing our staff through our own courses, external development opportunities and through a comprehensive programme of internal CPD sessions. As far as possible, we enable staff to develop their own areas of specialism and passions.

What we like about working at Inclusive Employers

We asked our employees to share what they felt was unique and special about working for Inclusive Employers to help give you a sense of what it is like here. These are their quotes, we have tried to organise them into themes:

The Culture

High level of autonomy, freedom and the chance to be creative High trust culture - supports flexible working Extremely supportive team culture - we want each other to succeed and provide support when and where it is needed Everyone is encouraged to give their opinion/input and it feels like you're genuinely being listened to I feel valued for the experience and knowledge I bring - it is encouraging and confidence-boosting! Each team member is valued for the skills, knowledge and experience they bring both to their job and the team/organisation as a whole We have less politics to navigate compared to "in-house" roles as we are working with people internally and externally that get it We work at pace, it is a fast-moving, fluid environment where roles are challenging and stretching Opportunities to learn on the job, muck in, and help out with different tasks Strong and rewarding relationships with members The opportunity to be visible and heard in the business and with our members Working in varied environments - with different types of organisations - gives a lot of scope to gain experience and knowledge Amazing access to a very wide range of employers working on projects to influence culture We are respected as experts and innovators

The work

The chance to plan and deliver innovative projects Extensive variety of tasks and responsibilities which are ever changing Opportunity to shape and evolve your role A total focus on inclusion - which makes every day interesting even in just the more casual conversations we have within the office - like-minded people The opportunity to explore inclusion as an everyday issue Getting to work in areas/fields of expertise/topics you really care about

Requirements

Person specification

We are looking for a motivated and energised individual who can add value to our amazing Members team. This is a team with a proven track record of supporting our members with wide ranging inclusion interventions, contributing to their positive cultural development.


If you have proven experience of these key requirements, we would really like you hear from you.

This is the minimum criteria for the role:-

Extensive Inclusion and Diversity experience gained within a commercial organisation as the main role (in-house or Consultancy). Strong knowledge and understanding of inclusion and diversity issues, with the ability to facilitate meaningful discussions credibly and confidently around key challenges and best practices. Demonstrable account management experience, ideally in a membership-based environment, with the ability to develop rapport and build strong and lasting business relationships. Proven track record of achieving sales or growth targets, including upselling, cross-selling, and securing renewals, in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to build rapport and influence a wide range of stakeholders across sectors and seniority levels. Strong organisational and time management abilities, capable of managing a high-volume portfolio while maintaining attention to detail and responsiveness. Commercial awareness, with the ability to identify and act on opportunities that create value for both the client and the business.

General skills :-

Comfort with data and reporting, including tracking KPIs and using CRM systems (previous experience with HubSpot is desirable) A working and comprehensive understanding and knowledge of the Equality Act 2010 An in-depth and current understanding of inclusive best practice Project management/organisational skills Resourceful and flexible An inclusive approach and value set

How to apply

Please click apply and attach your CV. You will be invited to answer the application questions and a cover letter is not required.


The CV should clearly align with the requirements of the role at Inclusive Employers.

CLOSING DATE: Midnight Friday 16th May 2025

INTERVIEW DATE: May /June 2025

Benefits

25 days annual leave allowance. Additional day awarded at year anniversary, up to 30 days Birthday off - taken either the Monday or Friday if it falls on a weekend Volunteering day off - 1 day per year to be used for any voluntary work Pension 3% employer (capped at higher earnings limit), 5% employee. Additional employee contributions are possible Flexible working - Remote working with flexible hours by agreement Bonus Scheme
Enhanced Sick leave
Maternity - Additional leave and Pay
Parenting leave
Bereavement leave Transitioning at work - up to 2 weeks paid time for surgery
Benefits Platform: Physical, wellbeing and financial benefits - with an option to opt in for a health cash benefits plan
(* Benefits available to permanent staff upon completion of a probationary period)