Job Description

We are seeking a new Senior Infrastructure Engineer. You will be required to provide expert 2nd and 3rd line support for CAE's internal and external customers, acting as a key escalation point for the Service Desk.



In this senior role, you will leverage your extensive expertise and experience with a broad range of technologies, including virtualization and server management (both hardware and software), with a focus on Microsoft MCSA or MCP certifications. You will also lead the support and deployment of CAE's backup and monitoring tools.

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Why This Role?

You will be working closely with the Service Delivery and Transition Management teams as a Technical Lead for our Managed Service Customers, serving as a point of escalation for Service Desk resources. Adhere to best practices for Ticket Management as outlined in CAE's Standard Operating Procedure (SOP). Troubleshoot, diagnose, and resolve IT issues, both hardware and software. Proactively monitor IT systems using Logic Monitor and take preventative measures to minimize system downtime. Build, maintain, and support internal and external virtual environments (VMWare, Hyper-V, Storage, etc.). Support and administer Microsoft core products, including Windows Server, O365, and Azure. Communicate effectively at all levels within the business, both in written and verbal form. Liaise with 3rd party suppliers and vendors. Create and update documentation and the Knowledgebase. Identify, develop and implement opportunities for continual service. improvement in all aspects of your role and business function. Participation in the technical on-call rota. Work towards the development of internal systems and process to improve the support operations. Collaborate closely with the infrastructure team on escalations, and transitions as well as CAE's Strategic Technical team and other senior resources to discuss future technology strategies.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such tasks expected within the scope of the post.


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What you will bring

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Key skills and experience:

Required:

Extensive experience in supporting Microsoft Server OS, including Active Directory (AD) and Group Policy. Extensive experience and skilled in Microsoft Exchange administration and support, including Office365 hybrid configurations and Office365 administration and support, covering Exchange, Teams, SharePoint, and Intune. Previous experience with ITSM platforms like Autotask and ServiceNow. Proficient in virtualization technologies, including Hyper-V and VMware. Exposure to Microsoft Azure or AWS

Desired:

Experienced in Microsoft Azure/ AWS Experience with SaaS monitoring solutions (LogicMonitor / Datto ScienceLogic, Solarwinds) Knowledgeable in Citrix technologies, including Virtual Desktop/Apps and Netscaler. Expertise in Office365 identity management, security, and compliance. Experience troubleshooting hardware faults (Servers, Blades, SANs) and working with Vendors to resolve.

Required Qualifications

Microsoft MCSA or MCP

Desired Qualifications

VMware VCP ITIL Foundation

Please note candidates applying for this role need to live and work in the UK at the time of application and not require sponsorship.

If you're ready to take your networking career to the next level, apply today and join a team where your expertise makes an impact.