Job Description

Department:

IT - Enterprise Services

Location:

Head Office (Livingston)

Reports To:

Head of Enterprise Services

Purpose of the Role

The Senior Infrastructure Engineer plays a key role in designing, implementing, and maintaining the technology foundation that supports Schuh's enterprise operations. This role provides deep technical expertise across infrastructure platforms and drives improvements in reliability, security, and performance.

You'll act as a technical owner for core infrastructure services--covering servers, storage, networks, Active Directory, Microsoft 365, and related technologies--while taking ownership of infrastructure projects from design through to successful delivery.



Key Responsibilities

Technical Ownership & Delivery

Own and deliver infrastructure projects end-to-end, from planning and design through implementation and transition to support. Lead the delivery of infrastructure solutions that are secure, scalable, and aligned with business needs. Maintain and optimize enterprise systems including Windows Server, Active Directory, Exchange Online, Microsoft 365, virtualization, and core networking. Provide third-line support and act as an escalation point for complex incidents and problems. Drive upgrades and migrations (e.g., AD 2008 to 2019, Exchange, VPN, monitoring, backup, and cloud integrations).

Modernisation & Continuous Improvement

Champion modernization across the infrastructure estate, introducing automation, standardization, and proactive monitoring. Identify opportunities to improve resilience, performance, and user experience. Contribute to the long-term infrastructure roadmap and platform lifecycle planning. Ensure all systems and projects adhere to security, audit, and operational standards.

Project Ownership & Collaboration

Take responsibility for delivering assigned infrastructure projects on time and to quality standards. Collaborate with project managers, business stakeholders, and technical teams to define scope, requirements, and success criteria. Coordinate vendors and internal resources to ensure consistent project execution. Provide accurate project updates, documentation, and post-implementation reviews.

Governance & Best Practice

Maintain accurate configuration, design, and operational documentation. Ensure infrastructure services meet SLAs and business continuity requirements. Participate in change control, capacity planning, and disaster recovery testing.

Skills & Experience

Essential:

Strong experience administering and supporting enterprise infrastructure in a hybrid or multi-site environment. Proven technical expertise in: Windows Server (2016/2019) and Active Directory (including GPO, DNS, DHCP). Exchange / Microsoft 365 administration. Virtualization (VMware/Hyper-V). Networking (LAN/WAN, VPNs, firewalls, Wi-Fi). Backup and monitoring platforms. Demonstrated ability to lead or own infrastructure projects through full lifecycle. Strong troubleshooting and analytical skills with a proactive mindset. Understanding of IT security principles and operational compliance.

Desirable:

Experience with Azure AD, Intune, and automation (PowerShell). Familiarity with ITIL processes and enterprise change management. Knowledge of enterprise storage, endpoint management, and scripting. Experience coordinating delivery with third-party vendors and MSPs.

Personal Attributes

Takes ownership and accountability for outcomes. Technically curious and committed to continuous improvement. Communicates clearly and effectively with both technical and non-technical audiences. Collaborative team player who leads by influence and example. Self-motivated with strong organisational and prioritisation skills.

What Success Looks Like

Infrastructure projects are delivered on time, within scope, and to a high operational standard. Core systems remain stable, secure, and performant. Technical documentation is accurate, current, and well-structured. Modernisation goals are achieved with minimal disruption. The engineer is seen as a trusted, go-to expert across IT and the business.

About the perks/benefits



Up to 40% product discount for you and your loved ones Up to 34 days holiday (including bank holidays) PLUS your birthday off to celebrate you Flexible working hours and hybrid working options Perk platform for hundreds of discounts Manage, save and access your wages as you earn them to get paid your way Employee assistance programme to support your wellbeing through resources, helplines and Virtual GP services A pension scheme to help you save for the future Development and progression opportunities across stores and Head Office A paid volunteering day and opportunities to be a part of our company Purpose Groups

About schuh



At schuh we are the 'Same but different'.

By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves.



This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly.



We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process.

Our Talent Acquisition Team will work as quickly as possible to review your application. In the meantime, if you have any questions or would like any additional information at all, please contact talent@schuh.co.uk