Job Description

Senior Infrastructure Engineer

We're seeking a skilled and proactive Senior Infrastructure Support Engineer to join our Infrastructure team. The successful Senior Infrastructure Engineer will be responsible for providing technical support, maintaining the infrastructure, and resolving escalated issues from the 2nd line support team. In addition, they will be required to perform PS and Project activities. This role requires a strong understanding of IT systems, excellent troubleshooting skills, and a commitment to delivering outstanding service.

What's involved in this role?

Here is a brief overview of this role and what's expected of a Senior Infrastructure Engineer

Provide L3 escalation support, diagnose and resolve data centre and network infrastructure technology incidents. Act as escalation point for internal and customer related incidents. Provide support, guidance and advice to other team members including procedural documentation. Coordinate with customer network and technical staff. Support all core technologies including security, LAN, WLAN, WAN, VMware, SAN Storage, authentication, and identify services. Replace equipment parts as required. Provide onsite and remote support as needed Liaise with 3rd party suppliers and support staff Support with management of the support case queue. Provide project support and delivery.
In addition to the above duties, you'll also be required to be on call 1 week in 5, for infrastructure related incidents.

This is a remote role, so we're open to applications across the country.

Who are FourNet?

We help our customers digitally transform their business, securely. We help them deliver change that empowers their employees, delights their customers and prepares them for the future.

Our data-driven consultancy, AI-powered technology solutions and ongoing managed services delivered in the cloud helps our customers protect their business from cyber-attacks, enables operational efficiencies, and deliver an outstanding experience for their customers.

We believe in autonomy and empowerment for our employees. We're proud to recruit skilled people from across the country, and maintain a fantastic sense of community. Here are some of the benefits of working at FourNet...

We offer great flexibility. We offer benefits like enhanced maternity/paternity pay and pension contributions. We have a real focus on employee wellbeing and support our people with access to internal mental health first aiders and external employee assistance programmes. We offer 25 days holiday, plus bank holidays, increasing with service. There's a great social side to life at FourNet, with lots of events, volunteering opportunities and wellbeing initiatives to get involved with. We've grown a lot over the years, yet still maintain a friendly, supportive culture with people who genuinely care about each other and the FourNet community. And you can take advantage of our electric vehicle scheme, cycle to work scheme, tech scheme and employee health plans.

How to apply?

We're seeking applications from candidates who have the following technical profile...

Experience of 5+ years of directly related professional experience and technical abilities in one or more of the following primary products and technologies (in addition to qualifications listed below) preferably in enterprise environments: Extreme LAN, Fabric and WLAN technologies Firewall services (Fortinet, Cisco) VMware, ESXi, vOPs Multiple Public Cloud Infrastructure. Strong understanding of network protocols (TCP/IP, BGP, OSPF). Ability to maintain current industry standard certification as required. Professional level understanding of network architectures, technologies, and common data transport protocols. Strong verbal and written communication with unwavering dedication to the customer experience and ability to effectively articulate and/or document troubleshooting steps performed to include incident response and root cause analysis. Experience of public, private and on-premises hosted environments. Experience supporting managed services. Experience supporting multi-OEM environments preferred.

We also require you to possess the following qualifications:

Extreme

VOSS Fabric - Extreme Certified Professional Extreme IQ Site Engine - Extreme Certified Professional Extreme Cloud - Extreme Certified Professional Extreme Wireless - Extreme Certified Professional

Fortinet

Fortinet Firewall services - NSE5 or above in either of the of the below disciplines FortiManager FortiNAC SD-WAN
Desirable:

Experience with Cloud Technologies (AWS, Azure) Veeam

Traits and Behaviours

Focus on customers

- committed to providing the best service to our customers in all that they do

Working Together

- Working co-operatively with colleagues, customers, partners, and suppliers. Gains support from others. Relationship driven and 'human.'

Can Do Attitude

- Takes personal responsibility for getting things done.

Growth

- Proactively seeks ways to improve and grow the business.
If you fit the brief, then please apply with your CV today. We're looking to conduct interviews over the next 2 weeks, so don't delay in submitting your application.

Please be aware that, due to the volume of applications, it's not always possible to respond to every application, but thank you in advance for submitting your CV.

Job Type: Full-time

Pay: 60,000.00-65,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free parking Health & wellbeing programme On-site parking Paid volunteer time Referral programme Sick pay Work from home
Work Location: Hybrid remote in Manchester M32 0TR