Senior Infrastructure Engineer (server)
Job Description
Support the IT Infrastructure Manager in the delivery of IT services to the published service level agreements and develop them to provide an efficient and technically capable service. Investigate technically complex IT issues (incidents) raised to the Service Desk and escalated by the second/third line support resources. Head up the investigation, resolution and documentation of root causes of IT problems including severity level 1 incidents (system/departmental outages) and performance issues. Support the IT Infrastructure Manager with the development and annual review of IT disaster recovery plans to ensure that the IT Infrastructure can be recovered in the event of an IT disaster and as part of Trust-wide business continuity planning.
Take part in the research and development of all elements of the IT Infrastructure determining what future technology would be of benefit to the Trust and how it should be implemented. Develop processes and procedures to ensure the IT infrastructure is proactively and robustly maintained to the highest standards on behalf of MFT and its customers. Ensure the Infrastructure Teams issue resolution targets are met and calls are updated accordingly in the service desk software management platform.
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Job Detail
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Job IdJD3514892
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGillingham, ENG, GB, United Kingdom
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EducationNot mentioned