Job Description

About Wessex Internet

We are a fast-growing, innovative Internet provider, delivering full-fibre broadband across rural areas in the Southwest, including Dorset, Somerset, New Forest, and now expanding our network into Wiltshire. Dedicated to delivering lightning-fast broadband to thousands of countryside homes and businesses, we are different to most Alt Nets in that we design, build, and operate our own network to ensure every connection meets our high standards.



Late last year, we celebrated an exciting milestone in connecting our 10,000th customer to our full-fibre service. This achievement highlights our commitment to exceptional customer service and is reflected in our customer reviews and trust pilot scores.



We're a growing business built on teamwork, where each contribution is valued and has a part to play in our successes. With a focus on personal and professional growth, we offer endless opportunities to make an impact. As we continue to grow, we are seeking passionate individuals to join our team.

About the Role

Working within the Network Engineering team you will be integral to the growth and development of the company's network, supporting the planning and design, and configuration of the network on a day-to-day basis. In addition, you will provide a 3rd Line escalation function for escalation of technical issues from the 2nd line Network Engineering team.



The successful candidate will need to be proactive and enjoy working independently as well as part of a team to maintain the network.



Wessex has a collaborative and supportive culture that encourages independent thinking and internal progression. Wessex is looking for people who are flexible, analytical and ambitious who will help define the company's expansion over the next 5 year. As a rapidly expanding team there will be significant opportunities for growth within this role.

Responsibilities:

Provide technical escalation to the NOC Manager and the 2ND line support team Conduct network hardware and software upgrades as appropriate Write High Level Designs and Low Level Designs for the various network projects & programmes. Update Network documentation including Visio/Word/Wiki documents. Configuration and Installation of Network hardware and Implement changes to hardware ad protocols across the network Liaise with other departments, working to ensure technical aspects of network expansion are delivered on schedule and to expected standards Provide pre-sales technical support to the Sales team Carry out emergency and scheduled maintenance across the Wessex Internet network Provide 'out of hours' cover as a point of escalation for 2nd line network engineers and field based teams. Adherence with Health & Safety legislation and Wessex Internet SHE requirements Update and maintain from an application perspective all network monitoring and management systems. Provide fault analysis and troubleshooting of trouble tickets Work with other 3rd line support and any 3rd party on Root cause analysis/Fault investigation Worth with 3rd party support teams to ensure the effective maintenance of the network Work with the CTO on development of tools and services to enhance the management of the network

Role Requirements:

Strong knowledge and experience configuring and troubleshooting VLANS and Layer 2 networks Configuring and troubleshooting Routing protocols - OPSF, BGP, MPLS, VPLS Ability to work with Linux and Scripts to automate mundane tasks. Experience with Mikrotik and Juniper routers VoIP experience (SIP) Confidence to work independently on live network environments Previous experience of working in a Service Provider Network Great communication and customer service skills Extensive knowledge of the telecoms industry Takes a proactive approach to problem solving in a team environment Honest and reliable, doing what we say we will do when we say we will do it. The ability to work on your own initiative with strong self-organisational skills A strong willingness to learn new skills and adapt to evolving processes Must hold a full UK driving licence for at least 12 months Punctuality and work efficiently and effectively

Desirable Skills /Experience

Experience with Mikrotik and Juniper routers CCNP - Cisco Certified Network Professional 5 Years experience of a service provider JNCIP-SP -Service Provider Routing and Switching, Professional

Benefits

25 Days of Annual leave per year The option to buy or sell an additional 5 days holiday Private medical insuranceo Enhanced Family Pay Life Assurance Income Protection Cycle to work scheme Tech Scheme Opportunities to progress your career - We're a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we'll help you reach your potential Regular social events 75% discount to Wessex Internet package

Salary

: 40,000 to 60,00 per annum DOE

Role

Type: Full Time/Permanent

Hours:

40 hours per week, +On-call requirements

Location

: Blandford, Dorset. 3+ days office based