Job Description

About the role
We are looking for a skilled and motivated Senior IS Analyst to join our Network Support team at Booker. You will be someone who enjoys working with technology, has a real passion for problem solving, and cares about giving great support to our colleagues and customers.
In this role, you will take the lead on delivering projects and providing support across our Business Centres, helping to improve customer experience and contribute to our commercial success. You will also act as a point of escalation for the Network Team and the wider IT function, stepping in to help with more complex issues when needed.
We are looking for someone who is proactive, supportive, and happy to mentor others, always looking for better ways of working and improving the service we provide.
You will also take part in our out of hours remote support rota to help keep the business running smoothly outside of standard working hours.
Please note - this role can be based in either our Eccles or Equity office.
Main Responsibilities

• Lead Branch Systems Network projects, ensuring timely and effective delivery.

• Manage and maintain project and support documentation and systems.

• Act as a point of escalation for complex project and support queries within Network Team and wider IT department.

• Work with the IS Manager to maintain a best practice and continual improvement approach to service delivery.

• Assist in the day-to-day operational tasks across the Network team

• Deputise in the absence of the IS Manager as required.

• Lead any direct reports and conduct regular 121's and performance reviews.

• Keep network systems running smoothly and ensure users get the maximum benefit from them

• Install, configure, patch and support hardware and operating systems in accordance with Tesco Layered Defence standards.

You will need

• Good understanding of working with Network technology such as Routers, Switches, Access Points and Firewalls.

• Thorough understanding of Juniper Network Technology.

• Knowledge of wholesale industry business processes.

• Service management skills.

• Consistent delivery of results.

• Ability to troubleshoot, test, repair and service technical equipment

What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend 50 or more. You can also save 30% when you spend 50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

Skills Required