Job Description

As Senior IT Coordinator at Rushllift GSE, you'll play a key role in our community to ensure seamless IT operations at GSE sites by maintaining robust infrastructure, resolving technical issues quickly, and safeguarding the business against cyber risks. By supporting hardware, software, networks, and user needs, the Senior IT Co-ordinator enables efficient site operations and business continuity. You will also contribute to IT strategy by identifying improvements, coordinating projects, and ensuring compliance with business and regulatory requirements.
We're looking for someone who will:

• Oversee day-to-day operations of IT systems, hardware, and networks at GSE sites.
• Monitor system performance, troubleshoot issues, and implement fixes to minimise downtime.
• Support system upgrades, migrations and configurations to ensure technology remains fit for purpose.

• Provide first and second-line IT support for the site employees, resolving hardware, software, and network issues.
• Act as an escalation point for IT tickets and ensure timely resolution in line with the SLA's

• Manage the set-up, installation, and configuration of computers, servers, printers, and mobile devices.

• Support the integration of IT systems with ERP, finance, or operational platforms.

• Monitor and respond to cyber security alerts, escalating risks where required.

• Maintain accurate records of IT assets, systems and user requests.
• Act as primary contact for IT vendors, monitoring service quality and resolving issues.

• Support planning and execution of IT projects, ensuring deliverables are met on time and within scope.
• Track project milestones and provide status updates to management.

What sets you apart:

• Batchelors degree in information Technology, Computer Science or related field
• Relevant certifications such as CompTIA A+, Network+, MCP, or equivalent
• Strong experience in IT support, co-ordination, or systems administration.
• Experience with ERP, finance or business software platforms (eg, Dynamics, Navision / Business Central preferrable
• Strong knowledge of IT infrastructure (servers, networks, storage, cloud systems)
• Proficiency in IT service management
• Understanding of cyber security best practices and compliance requirements
• Strong communication skills
• Problem solving approach
• Strong organisational and time management skills with the ability to meet deadlines
• Team player with a proactive attitude and willingness to learn
• High level of integrity

What you get in return:

• Competitive Salary Package
• Contributory Pension Scheme
• Enhanced Parental Policies
• Life Assurance
• On-site parking
• Employee Welfare Scheme - Vouchers for birthdays/weddings/children/studies/long service etc
• Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more...

Skills Required