Job Description

Req ID: 332261
Competitive salary | UK/Northern Ireland: client site (Belfast)
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA is currently looking for a Senior IT Support Analyst on client site in Belfast for our growing team in the UK.
Overview
Responsible for on-site installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.
Key Skills

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals
• Installs, maintains and optimizes desktop /notebook configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repair services
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
• Instructs customers in the operation and maintenance of the system

Technical Skills

• Several years of relevant experience or equivalent combination of education and work experience
• Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required
• Strong customer interaction skills
• Fluent in English, both spoken and written
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required

Location
This role requires you to work fully on client site (Monday-Friday) in Belfast.
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at
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