Job Description

About the Role
We are seeking a proactive and collaborative publishing professional to support external journal clients by ensuring production processes meet their evolving needs. This role involves advising on best practices, troubleshooting issues, and delivering performance reports, while collaborating with clients, internal colleagues and suppliers to implement changes that enhance quality, efficiency, and consistency. Acting as a key point of contact, you'll represent OUP's production services in meetings and calls, and maintain accurate documentation to support smooth delivery of content and services.
As a senior member of the team, you will lead and contribute to departmental projects that improve and standardize production workflows. You'll also support journal editors with issue planning, coordinate process changes with internal and external teams, and provide training and mentorship to colleagues. The role requires strong communication and analytical skills, a customer-focused mindset, and the ability to manage multiple priorities across a range of stakeholders.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
About You

• Experience in production and publishing environments, including the management of new, sensitive, or significantly complex work.
• Experience of client account management.
• Superior negotiation, influencing, and communication skills.
• Excellent presentation skills.
• Ability to comprehend and communicate complex information.
• Ability to work independently, handle multiple projects simultaneously, and work to tight deadlines.
• Ability to manage contractors or 3rd-party suppliers.
• Ability to work in a team.
• Ability to learn quickly and work flexibly with varied software.
• Good organizational skills.
• Good IT skills.
• Advanced IT skills.

Please note, this advert may closer sooner than the listed date - we encourage interested applicants to apply in a timely manner.
Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
This role comes with the added benefit of a discretionary annual payment.
Please see our Rewards and Recognition page for more information.
Queries
Please contact with any queries relating to this role.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Skills Required