Job Description

Senior Key Account Manager
Location: South West/Wales
Salary up to 45,000 + bonus scheme and additional benefits
About the Role
We are seeking a highly experienced Senior Key Account Manager to lead the development and performance of key accounts within the domestic water hygiene sector. This role is pivotal in strengthening client relationships, driving strategic growth, and supporting a high-performing account management team.
The Senior Key Account Manager will mentor Key Account Managers, ensuring effective account oversight, operational excellence, and delivery of a high-quality service. You will also play a central role in expanding business opportunities, identifying strategic improvements, and contributing to the long-term success of the organisation.
Key Responsibilities

• Provide leadership, mentoring, and development support to Key Account Managers.
• Lead strategic account management and ensure client expectations are exceeded.
• Oversee profitability, financial performance, and budget management of key accounts.
• Work closely with Key Account Managers to identify and secure new business opportunities with existing and prospective clients.
• Develop and implement initiatives to enhance service delivery and strengthen market presence.
• Participate in client meetings and support business development strategies.
• Assist in internal and external audits, ensuring compliance with Legionella Control Association standards.
• Oversee operational planning, scheduling, and service delivery to maintain efficiency and quality.
• Collaborate with the Business Unit Lead to maintain communication flow, operational structure, and team performance.
• Monitor and report on operational and sales performance, recommending improvements.

Skills, Knowledge, and Experience

• Extensive experience in water hygiene account management.
• In-depth understanding of industry regulations and best practices.
• Proven leadership and mentoring abilities.
• Strong track record of achieving sales growth and identifying new opportunities.
• Financial management experience including budgeting and P&L responsibility.
• Experience supporting internal and external audits related to Legionella compliance.
• Exceptional communication, organisation, and leadership skills.

Salary & Benefits

• Additional annual leave awards for long service
• Wellbeing ambassador support and access to mental health first aiders
• Gym and lifestyle discounts
• Life assurance (3x annual salary)
• Car allowance

Interested in finding out more? Contact Becky Kerridge on 01254781300 or email with your current CV.
"SER-IN"

Skills Required