Job Description

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Settled services:

To be the first point of call to ensure individuals supported are being supported in a stable environment, with a focus of supporting individuals out of crisis. You will respond to concerns quickly to ensure the individuals and support staff feel supported and listen to.

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House Lead:

To ensure the smooth running of the home. Ensuring that appointments are made and kept, with appropriate planning and thought considered.

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Stakeholder Involvement:

To engage day to day with Social Workers, Medical Professionals and any relevant professionals involved in the individuals care and support. You will escalate any concerns to the Deputy Manager for support and advice.

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Audits:

to complete the first line of audits, ensuring that these hold accurate information to inform further management auditing. Through auditing, raising any concerns appropriately through the correct channel.

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Resilience Support:

You will lead the teams by example and provide support, advice and guidance on what outstanding support looks like. When incidents occur, you will be forward facing, to support the teams with managing incidents safely and quickly. You will provide emotional support to the team, providing a listening ear to ensure people feel supported in their role.

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Visibility:

You will complete a mixture of direct support and administration shifts. This will support to inform other key areas, ensuring oversight is not compromised.

Individual support:

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Keyworker sessions:

To complete weekly meaningful keyworker sessions with assigned individuals. Using the times to work towards targets, build on independence skills and develop a trusting relationship with the individual.

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Weekly Reports:

To capture within a document a snapshot of the individuals previous week. Covering topics such as achievements, activities complete, incidents and times of challenge.

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New Referral Input:

Where required, to support the Registered Manager and Operations Manager with the decisions on progression of referrals. To read through referrals sent to you, to provide your input on the identified level of needs and matching process to other individuals and staff.

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Assessments of New Referrals:

Where required to support the Registered Manager or Operations Manager to attend assessment visits to potential individuals. To engage with the individual and current placement to gather important information about the person, their environment and the potential to be supported by CCS.

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Matching exercise

: To know and fully understand the skillset within the support teams and those you supervise. To find key skills, training strengths and interest of the team to appropriately match support staff to individuals, to provide the best opportunity for common interests and building a healthy relationship.

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Support Planning:

to have input to the individuals support planning documents. To review all plans and inform management of changes to ensure information remains current and relevant.

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Meetings:

To lead on some meetings involving the family and/or professionals of an individuals, including but not limited to; LAC, PEP, CAMHS, Annual Reviews.

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Individual Entitlement:

You will support the Deputy Manager, to ensure individuals have access to their entitlements from the placing authority and CCS. You will work closely with the Deputy Manager to ensure you have relevant information on each authority's process and amounts and type of entitlements, including clothing and birthday allowances.

Staffing:

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Supervision:

You will hold a case load of employees to supervise. You will complete initial weekly recorded catch ups, monthly supervisions where possible, when issues occur supervisions will not exceed 6 weeks between them. You will carry out Appraisals, which are set once a year, and reviewed halfway through the year, you will track Appraisal goals through monthly supervision.

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Rota plan the team

: Support the management with smart rostering. Ensuring the rota is effective for the needs of the service and the individuals. Be creative when allocating additional shifts for overtime, identifying staff strength matches for the service and fair and equal shifts are allocated. Ensure annual leave is managed effectively and does not leave the service unsafe.

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On-call Duty:

To form first line on-call duty on a rota basis. You will provide support, guidance and potential physical attendance to the support staff. You will have a second line on-call manager who you can access for advice and guidance to support you. To ensure all processes are followed, and relevant professionals informed in a timely manner where required.

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Training:

To ensure during supervision you assess support staff's training records and address any concerns with non-compliance. To discuss with the staff you support if there is any additional training they have identified that would support in their role.

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Identify the Team:

To continuously assess the support staff you supervise and the homes they are working across. To ensure where the support staff work remains the most appropriate setting for the staff and for the individuals supported. Where required, liaise with the Deputy Manager any proposals of appropriate moves to other suitable settings.

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HR management:

you may be required to support with, or at times lead on HR issues including - but not limited to: Person Improvement Plans, Capability, Absence Management and Disciplinary.

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Empowering The Team

: To lead by example, demonstrating a Positive, celebratory culture. To recommend and showcase good work delivered by the teams and request employee recognition.

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Consistent Support:

In addition to supervision, provide de-briefs and regular check ins with those you supervise. Where concerns and/or incidents arise, ensure support is provided for the support staff to feel supported and valued.

Administration:

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Inspections:

To support the management team with any inspections including CQC, Ofsted & Local Authority Quality Assurance.

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Inductions

: You may be asked to support the Deputy Manager with elements of the induction process, where this is requested, it will be detailed and set up for you to follow the process.

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Team Building:

To suggest and engage in team building events. To be present, engage and integrate with all employees of CCS.

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Office Culture:

To ensure a positive experience to all that visit the office space. To be warm, welcoming and supportive to all visitors.

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Open Feedback

: To gain and seek open feedback from employees, individuals and their families, professionals and other stakeholders. Where actions arise from feedback, to liaise with the Management team to create an action plan.

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Recruitment:

At times, you may be required to undertake telephone interviews with potential candidates. You will follow the set questions and record accurate information from the responses provided. You will gage the quality of the candidate and decide if they should move on to a face-to face interview. You will ensure full compliance on the recruitment matrix. You may also form part of the panel alongside a senior manager of the face-to-face interview panel, following safer recruitment and determining suitability for the role.

Job Types: Full-time, Permanent

Pay: 13.50 per hour

Benefits:

Casual dress Company events Company pension Free parking On-site parking
Work Location: In person