Job Description

Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

Experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies

Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Direct experience implementing cloud services including migrations, modernization projects, and/or data/analytics and AI/ML solutions



AWS is seeking a Customer Solutions Manager (CSM) Leader to help customers realize sustained business value by accelerating customers' innovation and transformation journey. The successful candidate will build and develop a team that works with our advanced cloud adoption customers to help them design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions, leveraging AWS Services including analytics, AI/ML and Kubernetes, that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS' industry-leading solutions. As a CSM, you are a thought leader with a strategic, insurgent business mindset. You use your technical acumen, enterprise transformation experience, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.

As a leader, you and your team will earn trust across the customer's organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span tech teams, executives, and business units.

At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM leader, you have a business outcome mindset, broad technical background, and are a driven problem-solver. You use data to make decisions, express yourself thoughtfully, and are passionate about delivering Earth's most customer-centric experiences.



Key job responsibilities

The successful candidate will:

Hire, on-board, train, and develop new Customer Solutions Managers from internal and external sources

Orchestrate a near, mid, and long-term vision and strategy for the overall customer's cloud transformation by collaborating with the customer and the AWS account team

Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence

Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers

Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery

Accelerate customer adoption through education and enablement

Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations

Develop and utilize strong writing skills to partner with stakeholders and develop customer and business plans, and develop the team's writing skills

Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer's cloud journey

Be a thought leader across Amazon organizations to knowledge



About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.



Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

Experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies

Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

A history of problem solving and innovation developing technology programs and working across customer organizations

Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience

Ability to travel up to 30% as needed

Direct experience implementing cloud services including migrations, modernization projects, and/or data/analytics and AI/ML solutions

A history of problem solving and innovation developing technology programs and working across customer organizations



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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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