Job Description

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Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Senior Learning and Development Adviser

As a Senior Learning and Development Adviser, you will take the lead in designing, developing, and delivering high-quality, impactful L&D initiatives.

Contract: 12 month FTC

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: 42,025

Reporting to: Talent Development Manager

London docklands

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

You will tackle more complex learning needs, operate autonomously on intricate projects, and foster strong partnerships with both internal stakeholders and external suppliers. Your role will be critical in shaping L&D strategies and ensuring that they meet the growing demands of the Financial Ombudsman Service.

You're accountable foraEUR

Taking the lead to work with senior stakeholders to create training programmes to support Investigators learn new skills and knowledge to resolve complaints effectively and quickly. Analyse and interpret the data from our business planning team to identify and prioritise the training programmes to be created Build and manage high-level stakeholder relationships and build trust across different organisational levels. Build and promote the function and benefit of L&D across the business Collaborate closely with our digital learning design team to identify suitable content to create blended learning programmes. Unpack complex and technical information and repackage into blended learning programmes and create a supporting workplace-based assessment Act as L&D subject matter expert for this new technical training and provide train the trainer sessions as required to ensure effective delivery of programmes. Collaborating with the HR function to ensure learning solutions align with broader organisational goals. HR organisational needs. Conducting in depth analysis of data from workday and other internal/external sources to drive strategic L&D decisions. Taking full responsibility for complex learning projects, from design to evaluation with minimal oversight. Working with colleagues across the organisation to support them in building skills and capability. Upskilling and mentoring L&D advisors, coordinators, being a first point of contact for queries.

Minimum Criteria

Experience of working in a learning and development environment. Able to demonstrate managing high-impact L&D projects with strategic importance Strong project management skills, capable of handling complex, multifaceted L&D programmes. Experience in collaborating with and influencing senior stakeholders Ability to work collaboratively and think critically to solve problems and identifying ways of improving our service or ways of working.

Desirable Criteria

Account management of external suppliers Solution focused mindset, dealing with problems as they arise. Analyse data to make informed decisions using internal and external sources. Ability to be flexible and adaptable in a changing environment.

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values


We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:


25 days holiday entitlement, with the option to buy extra or sell days Generous pension Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Employee Assistance Programme Extensive opportunities for personal and career development Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London Extensive Well-being resources including on-site therapists (London office only) Beautiful and bright London office looking over the Thames and near to mainline stations Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?

Please upload a current CV and if you wish, there is an option to add a supporting statement to your application (please keep this below 500 words)

Applications need to be submitted by 23:59 on Wednesday 2nd July 2025

We welcome internal applications. Please note, you must have passed probation and not have any live warning or development plans in place. If you are an internal applicant and wish to apply, please reach out to a member of the Talent Acquisition team

Shortlisted applications will be invited to a video interview.

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We're proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.


We're committed to being a great place to work- attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints.


We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.


We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate's CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service - and don't forget to follow us while you're there!


LinkedIn: Financial Ombudsman Service Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us
Good luck with your application!