Job Description

Salary

From 26,403 to 28,598 per annum, pro rata (Grade E)

Contractual hours

10.1

Basis

Part Time

Package

Permanent

Job category/type

Libraries

Date posted

15/12/2025

Job reference

REQ00000915



Are you passionate about providing excellent customer service and supporting your local community through library services? West Berkshire Council is seeking a dedicated and enthusiastic Senior Library Assistant to join our team at Lambourn Library, working 10.10 hours per week, reporting to the Library Manager - Branches. This is an exciting opportunity to be at the forefront of customer service delivery, providing a wide range of information, advice, and services to library users.

The Role

As a Senior Library Assistant, you will play a key role in the day-to-day operation of the library, ensuring the delivery of high-quality services to our users. Your responsibilities will include:

Delivering high-quality customer service, ensuring that all enquiries are handled efficiently and effectively Processing library memberships, book loans, and returns Providing information and advice to customers on a range of topics, including library services, local information, and digital resources Supporting the day-to-day operation of the library, including cash handling and maintaining accurate records Working collaboratively with other team members to ensure a seamless customer experience In addition, you will have the opportunity to work on exciting projects and initiatives to enhance library services and meet the evolving needs of our customers.


The ideal candidate will possess the following skills and attributes:

Experience in a customer-facing role, ideally within a library or information service environment Excellent communication and interpersonal skills, with the ability to engage and assist a diverse range of customers Strong organisational skills, with the ability to prioritise tasks and manage time effectively Proactive and self-motivated, with a positive attitude towards problem-solving Familiarity with library systems and technology is desirable, but not essential If you are passionate about providing excellent customer service and making a positive impact in your community, this role is perfect for you.


West Berkshire Council offer excellent employment benefits such as:

Flexible working wherever possible between the hours of 07.00-21.00 Hybrid working wherever possible working 40% in the office Access to a wide range of training and development opportunities Generous Local Government pension scheme Family friendly policies A range of local discounts Wellbeing Programme including Employee Assistance Programme and employee benefits You will also be entitled to a generous annual leave entitlement starting at 28 days per annum (plus public holidays) Rising by an additional 5 days after 5 years' service.


Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.

If you would like to learn more about this role, please contact Sophie Flaxman on 07799 070623 or email sophie.flaxman1@westberks.gov.uk.

Working pattern:

Friday 9:45-17:15, Saturday 9:45-12:45

We look forward to receiving your application and welcoming you to our dedicated team at West Berkshire Council.

Explore everything that a career with West Berkshire Council has to offer here: Working with Us

Equal Opportunities

The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.

How to apply

Please now complete a short online application form. You will then be able to upload your CV.

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

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