Job Description

Company Summary:

GoLocalise is a privately owned localisation company providing translation, subtitling and voice over services to a wide range of clients. Established in 2008, GoLocalise is based in London (Stockwell) and supports clients across the globe.

GoLocalise delivers a client focussed service, specifically tailored to the individual needs of each business, and delivers language services in over 100 languages for a wide variety of content. GoLocalise has two state-of-the-art recording studios.

We pride ourselves on providing a friendly and professional service, tailored to our clients' specific needs.

Job Summary:

Responsible for liaising between GoLocalise and its customers, resolving issues and ensuring that translation, subtitling and voice over projects are timely delivered and as expected. Also responsible for the correct performance of the production department. Specifically, guaranteeing that translation, subtitling and voice over projects run efficiently by organising workflow.

Duties and Responsibilities:

Including (but not limited to) the following tasks:

Management Of Key Accounts

- Submitting project quotes and organising project schedules
- Dealing with day-to-day project issues
- Ensuring quality product is delivered, deadlines are met and projects are timely billed

Project management

- Managing complex subtitling, voice-over and translation projects
- Liaising with both clients and suppliers
- Assisting with rate quotes and client communication

General Admin

- Creating and updating databases
- Providing input into and proofreading of company process materials
-Taking part in social media activities, including writing blogs and updating content

Supervision and Training

- Training and mentoring new members of staff
- Delegating projects and responsibilities to junior staff when applicable

Subtitling

- Explaining subtitling options and/or potential issues to clients
- Creating English templates
- Importing, checking and exporting translated subtitle files

New Client Acquisition

- First point of contact for existing and potential clients
- Organising telephone conversations to introduce the company and the services it provides to new clients
- Understanding client's needs and providing quotes based on their requirements and budgets
- Responding to client queries

Contract Client Management

- Periodic revision of agreements and meetings to ensure services and workflow are updated if necessary according to KPIs
- Monitoring monthly and yearly revenue targets against planned sales targets
- Collecting client feedback and developing action points when necessary

Person Specification:

Key Skills

- Excellent verbal and written communication skills, telephone manners and people skills
- Commercially focused and able to recognise opportunities and target them effectively
- Capable of multitasking efficiently and effectively
- Excellent organisation, time management and planning skills
- Excellent problem-solving and mathematical skills
- Attention to detail and accuracy
- Innovative thinker and customer focused
- Strong ability to negotiate/experience in strategic purchasing
- Fluency in English is mandatory

Experience

- Project management and/or admin work
- Customer service
- Voiceover and translation would be a plus
- Proven ability to understand business needs across a range of different business sectors- Proven ability working in a fast paced environment, delivering excellent customer service both internally and externally

Personal Attributes

- Personable and friendly
- Articulate, well spoken and fluent in English as a business language
- Self motivated and able to work independently, maintaining high quality and quantity of delivery
- Attention to detail and delivers work with minimal errors
- Able to learn and adapt quickly

Job Types: Full-time, Permanent

Pay: 24,000.00-26,000.00 per year

Benefits:

Private medical insurance Sick pay
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Application question(s):

In addition to business English, which other language (or languages) do you speak fluently? What's your current notice period?
Experience:

Localisation: 1 year (required) Project management: 1 year (required)
Work Location: In person