Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).

Job overview

The Central Norfolk Locality are looking to recruit a friendly and experienced Senior Management Support Team Administrator to support the Parent and Infant Relationship Service (PAIRS), Perinatal Community Mental Health Team and the Lotus Service. This will be a split role across the whole Service and would suit somebody who is outgoing and confident, with the organisational skills to manage their own workload to support the needs of the service.



You will be joining a multi-disciplinary team of skilled professionals aided by a small group of dedicated administrators, in a positive and sociable working environment.



The role will come with opportunities to develop your learning and career prospects; please see "Working for your Organisation" for further information.

Main duties of the job

You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience.



Customer service skills and full administration experience will be essential for this role. The post holder will also be expected to attend meetings as required, take minutes to a high standard and follow up on any actions as necessary.



You will be joining a dedicated friendly team. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo and ESR would be an advantage but is not essential as full training will be provided. Diary management and the ability to support senior management colleagues are also essential.



It is important to read through the Person Specification within the and provide evidence against all essential criteria when completing the application.

Working for our organisation

This is an exciting time of Transformation of Mental Health Services in Norfolk, which has created opportunities, not only for services to recognise and consolidate what they are doing well, but also to drive creativity to radically change service delivery. These changes are driven by the needs of local communities, with the aim of embedding Mental Health Services within the community and truly bringing the expertise to where it is needed.



Do you have the passion, ambition and creativity to help us to reach our ambition to develop our Services?


This could be your first step into developing a career within the NHS; we are passionate about Continuous Personal Development (CPD) and encourage our staff to progress within their chosen career pathway. We offer a range of qualifications, on the job learning and training that could support your future aspirations.



If this sounds like something you would be interested in then we would love to hear from you!

Detailed job description and main responsibilities

The role will focus on supporting the Clinical Team, Senior Leadership Team and a variety of stakeholders.



To provide the best service to our service users and staff the ideal candidate will be able to work on their own initiative, to remain calm under pressure, and maintain a positive attitude.

Previous applicants need not apply.

Please be aware that if supporting statements are deemed to be generated by Artificial Intelligence, such as ChatGPT, you may risk being removed from the recruitment process.

Person specification

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Qualifications

Essential criteria

Diploma / equivalent secretarial experience NVQ 3 Business Administration or equivalent #

Experience

Essential criteria

Understanding and experience in a full range of secretarial procedures and systems gained through senior level. Working under pressure and working on own initiative without supervision Ability to work with senior members of staff across a large organisation. Experience of working at PA level Supervision and Appraisal experience of lower banded staff.

Desirable criteria

Day to day line management #

Skills

Essential criteria

Excellent articulate communication skills, inc a good standard of literacy Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times. Ability to co-ordinate and prioritise incoming tasks and work to strict deadlines ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent. Able to work flexibly and creatively to meet the needs of the service #

Knowledge

Essential criteria

Maintaining administrative / secretarial systems

Desirable criteria

Establishing / reviewing administrative systems #

Other

Essential criteria

Able to travel independently Able to work as part of a team Problem solving skills

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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