Job Description

About the role

We have an exciting opportunity for an individual to join our Liverpool FC team as a
Senior Manager, 3PL Logistics Contract. You will be responsible for managing UPS and their 3PL fulfilment operations across Europe, with the potential for future expansion.
This role will oversee all aspects of the 3PL contract, including forecasting, expenditure management, service level agreements (SLAs), project implementation, and customer service coordination. The 3PL Contract Manager will work closely with internal stakeholders and external logistics providers to ensure optimal fulfilment operations, cost efficiency, and high service levels.

What will you be doing?

3PL Contract & Performance Management

Own and manage the 3PL contract with UPS, ensuring compliance with agreed SLAs, service quality, and operational efficiency. Conduct regular contract reviews and negotiate amendments as required to improve service performance and cost-effectiveness. Track and monitor key performance indicators (KPIs) for 3PL operations, addressing any underperformance and identifying areas for improvement. Manage the financial aspects of the 3PL contract, including budgeting, cost control, and invoice reconciliation.

Operational Oversight & Logistics Coordination

Oversee the day-to-day operations of 3PL fulfilment sites, ensuring smooth and efficient warehouse and distribution activities. Develop and implement continuous improvement initiatives to enhance order fulfilment speed, accuracy, and customer satisfaction. Coordinate stock movements between fulfilment centres to optimise inventory availability and distribution efficiency. Manage escalations related to fulfilment and logistics, resolving issues promptly and effectively with 3PL partners.

Forecasting & Capacity Planning

Work closely with demand planning and merchandising teams to ensure accurate forecasting and stock replenishment at 3PL sites. Plan for seasonal fluctuations and peak trading periods, ensuring the 3PL provider has sufficient capacity and resources. Develop and maintain reporting tools to track inventory levels, order volumes, and fulfilment rates, enabling data-driven decision-making.

Project Management & Process Improvements

Lead new projects related to logistics expansion, system integration, and operational enhancements within the 3PL network. Drive automation and process optimisation initiatives to enhance efficiency and reduce costs. Collaborate with IT and operational teams to integrate new technologies and improve order fulfilment workflows.

Customer Service & Stakeholder Engagement

Act as the primary liaison between internal teams and the 3PL provider, ensuring seamless communication and issue resolution. Support customer service teams via Freshdesk, providing timely updates and resolutions for fulfilment-related queries. Conduct regular site visits to 3PL fulfilment centres across Europe to review operations, ensure compliance, and build strong partnerships with logistics providers.

Who are we looking for?

To be successful in this role, you will have in-depth knowledge of third-party logistics (3PL) operations, fulfilment processes and warehouse management. You will have strong understanding of contract management, including SLA negotiations, performance tracking, and cost control. You will have familiarity with supply chain forecasting and capacity planning methodologies.

Why should you apply?

This is a full-time perm position working35hours per week. Your main base will be our Distribution Centre in Winston.
To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.
You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association's Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

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