Job Description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.



At American Express, you'll be recognized for your contributions, leadership, and impact--every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.



Join Team Amex and let's lead the way together.



EDDS brings together multiple Centers of Excellence (COE) to be an engine of growth, marketplace differentiation and efficiency for American Express in today's digital world. They leverage technology, design and data analytics to develop the best digital products, platforms and personalization that allow us to deliver the world's best customer experience every day.

How will you make an impact in this role?

Join the international acquisition team to create and evolve the experiences for people to get an Amex card in more than 25 countries.



You'll join the leadership team leading a critical function providing portfolio and investment insights and enabling the product team to focus on and deliver experiences our customers will love!



We guide & support over 40 product managers & 20 scrum teams in two key responsibilities; portfolio optimisation and capacity management.



In support of portfolio optimisation you will provide tools, context and insights to enable our team's focus on the most valuable improvements to our customer journeys. A big part of the day to day is ensuring clarity of our goals and providing the operational leadership, working with cross-functional teams, to surface the critical metrics and to ensure we are progressing towards them effectively.



In support of capacity management we strive to deliver effective forecasting tools and solutions to report and link our strategy/roadmap with the capacity plan and capacity planning to keep our internal partners aware and supportive. The portfolio is constantly shifting as new requests come in and previous forecasts evolve.


Your responsibilities will include:


Lead the creation our roadmap and backlog templates and the processes to maintain them and publish them out to market teams and other key partners. You will run the annual investment process for our team, proactively working with product leaders and partners to provide transparency and insight Manage the ad-hoc process for investing in new requests, ensuring the right approvals are in place and funding is available. Provide visibility of the ad-hoc demand for better decision making Take accountability for tracking and publishing our team's critical success metrics and the status for our top initiatives. This often requires collaboration across different functions to get the right data into effective MIS for decision making and performance tracking Drive improvements that enable and empower the 40+ product managers with tools and information to help them succeed in delivering value to our customers.

Minimum Qualifications:

A passion for technology improving customer and user lives. Strong problem solving skills - we work with a large, global, portfolio of investments and finding tools and processes to enable effective decision making. Outstanding written & verbal communication skills. You're able to articulate the reasons behind your work and piece together a compelling story to explain our portfolio and roadmap Endless curiosity coupled with a proven ability to learn. Strong collaboration & relationship skills The spirit of an entrepreneur with an ability to contribute in crafting our strategy and evolving the how we operate to drive the best results. Your job doesn't end with your job description. Experience with software such as Jira and Rally, Confluence, slack, Microsoft excel, mural, AirTable, a strong plus.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.