Job Description

Who We Are Looking For

As a result of the globally expanding demand for our services, an exciting opportunity has arisen to join Crisis24's CSC team. We are looking for a commercial, highly motivated, dynamic, dedicated and driven practitioner to work initially within the All Hazards Response team but eventually across the wider Response Group; a lateral thinking senior consultant mainly focussed on the cases of the All Hazards Response (AHR) team but contributing to the work of the wider Response and Consulting teams.

What You Will Work On

Managerial responsibilities:

Work with the Director AHR to develop and execute a strategy for All Hazards Response Fulfill the role of a Case Manager for AHR by carrying out a daily operational review of cases to ensure that response is of the highest quality and that consultants and clients are fully supported As a Case Manager, you will ensure that the assigned Response Consultant is supported, that case work is appropriately documented, and that insurance partners are updated at agreed cadence(s) Engagement in the constant effort to improve processes for greater quality of service to clients and underwriters, and efficiency of internal mechanisms Work and align with fellow AHR Case Manager, coordinating across cases to ensure Director AHR has full visibility of developments.

Operational responsibilities:

Serve as lead Response Consultant on cases, deployed as necessary and participating directly with the client's crisis management teams Periodically, act as Response Duty Officer, responding to out-of-hours calls to triage and advise on client requirements Execution of CSC's risk and crisis management consulting services globally Maintenance and management of appropriate resources to support in the delivery of CSC's risk and crisis management consulting services globally

Business development:

In collaboration with CSC's management team, conduct business development (BD) activities, including pitches to support underwriters' BD and engagement with brokers Work with the AD EMEA Consulting and the VP of Consulting to drive new business development of 'pre-incident' consulting services in the region Account management and development of existing EMEA and wider client relationships Work with Regional Directors to drive new business development of 'pre-incident' consulting services globally Account management and development of existing client relationships

Collaboration:

Collaborate with our global Crisis24 and GardaWorld teams Adhere to all necessary administrative and accounting protocols

Who You Will Work With

The Senior Managing Consultant (Response Group) reports to the AHR Practice Lead and will support the development and maintenance of Best Practice in CSC's pre-incident consulting services. These responsibilities will be monitored and managed through the company performance management review cycle and regular monitoring of performance against KPIs throughout the year. Core accountabilities are:

Delivery of revenue through no-fail response support to clients, new business development tenders and proposals Strategic and day-to-day CRM Execution of Response Group case management and response consultant services to the highest standards Execution of strategic level and other consulting services Execution of defined administrative tasks Participation in the company performance management cycle

What You Will Bring

Essential:

Exceptional working knowledge of Security Risk and Crisis Management - Best Practice and Industry Standards 10 years' relevant previous experience in a security, intelligence, risk, or crisis management environment, including experience in a business development role, with a proven track record of meeting commercial sales targets Risk analysis and mitigation skills - strong analytical capabilities in identifying, evaluating, and developing mitigation strategies for security and operational risks across various threat environments Extensive travel experience globally Cultural adaptability, able to work within diverse international environments with an understanding of relevant cultural sensitivities A good understanding of relevant insurance markets Competent skills with office-based software; MS Office At least one relevant security risk management qualification (CSMP, CPP, PSP or other) Fluent English (spoken & written)

Preferable:

Fluency in a second language, such as Spanish or French Crisis Response experience

Competencies:

Outstanding written and verbal communication skills and presentation skills. Writes clearly, correctly and convincingly. Avoids jargon and complicated language Clear, decisive ,and positive management style, interacts effectively up to a senior level, relates well to others with confidence and empathy, builds trusts and responds quickly to needs of others and feedback, remains clam and resourceful during difficult and emotive situations Understands the dynamics of, and is able to operate in a small team environment Principles and values; upholds ethics, applies discretion, demonstrates integrity and accountability Self-motivated, flexible and able to frequently work irregular hours, including weekends and maintain quality delivery * Development: maintains a high level of industry knowledge and awareness of geopolitical and security/crisis management issues and trends. Able to apply a global perspective to information and incidences and access sources that extend knowledge and analysis beyond traditional open sources