Job Description

Fixed term contract: 1 year
Own the multichannel global CRM roadmap that deploys best practices across all our cruise brands & markets: You develop it & you run it.
Tasks
Responsibilities

• Own creating, delivering, measuring and improving results of the CRM roadmap: Primary focus is on email and potentially also SMS communication
• Build out, test, deploy and enhance the CRM data feeds, customize integration with ESP and use in automated contacts via email or SMS to enhance personalization and segmentation
• Automate CRM best practices across all countries & brands
• Drive customer contact that enables acquisition, nurturing, retention, and loyalty campaigns to efficiently scale our customer base in all markets
• Identify pragmatic ways in which data analysis, AI, machine learning or other capabilities can be used to improve results
• Recommend and implement, together with greater tech team, CRM innovations for tooling, data capture, predictive targeting, automation of customer communication and use of AI where appropriate
• Analise and report on the effectiveness of automated communications, using data to build to insights, all to improve effectiveness
• Employ A/B (or multivariate) testing to regularly learn what audience engagement best advances our business metrics
• Configure, maintain, and enhance CRM workflows and integrations, ensuring best practices in technical implementation
• Work with CRM vendor, Emarsys, to increase performance and cost-efficiencies

Requirements
Your profile

• You are a MarTech expert, have several years CRM experience and you are skilled at connecting technology, data, and strategy to drive customer engagement and customer retention
• Extensive experience in building capabilities within an ESP, preferably hands-on experience with Emarsys
• You embrace the "You build it, you run it" ethos with experience with automation and observability
• Expert knowledge of best-practices email marketing + strong background in other CRM channels (SMS, direct mail, 1-1 messaging platforms)
• Successful track record of optimizing and improving CRM channels in e-commerce businesses
• Hands-on experience with Emarsys (or similar enterprise-level ESP)
• Working knowledge of SQL and HTML
• Strong understanding and execution of agile methodologies and continuous delivery
• Good communication skills, should be able to articulate thoughts and ideas to technical and non-technical audiences (in English)
• Experience collaborating cross-functionally with marketing, product, and analytics teams

Benefits
Our offer

• A hybrid job - mostly remote but with regular onsite meet ups
• Flexible working hours
• An international and diverse company
• Team and company events on a regular basis
• A dynamic environment with a start-up atmosphere and room for your own ideas
• To accompany Dreamlines on its way to becoming the global market leader
• A competitive salary and travel perks and discounts

We look forward to your application.
Dreamlines GmbH
Das 2012 gegrundete Kreuzfahrtportal Dreamlines ist das grosste Online-Reiseburo fur Kreuzfahrten ausserhalb der USA. Mit uber 250 ambitionierten Mitarbeiterinnen und Mitarbeitern betreibt das Unternehmen Websites und Standorte in den relevantesten Kreuzfahrtmarkten wie Deutschland, Grossbritannien, Australien und weiteren Landern weltweit.

Skills Required