Job Description

Job description

This is an opportunity for an experienced Medical Administrator to join our expanding team in a long established hospital. As a Senior Medical Administrator your provide a key liaison between patients, admin teams, and medical staff to ensure smooth, efficient operations and high-quality care delivery.

The task includes coordinating schedules for clinicians, handling patient pathways, managing correspondence, ensuring data accuracy, and supporting managers with reports, training, and process improvement, all while maintaining confidentiality and providing excellent patient service.

Before applying, please note that:

The Akessa Health Care does not offer hybrid or remote working. The role is for an energetic, enthusiastic and able candidate and not applicants who wish to slow down. It is essential that you have a proven administrative or secretarial background gained within a hospital/clinic setting in order to keep up with this busy yet rewarding role.

About us

The Royal Buckinghamshire Hospital was established in Aylesbury in 1832. and has provided services and treatments to thousands of people from across the region.

The ownership of the hospital was transferred to our new management team in January 2023. By joining our existing portfolio, the hospital is now a family owned business and provides clinical care to both private, insured and NHS patients, with a strong ethos on caring for our staff.

The clinical outcomes of the hospital are of the highest standards. The latest CQC report rated our hospital standards as good across all parameters.

Extensive rejuvenation of the estate and updating of the clinical facilities has already started. Phase one of the projects includes refurbishment of the outpatient area and reception. Phase 2 includes construction and set up of a comprehensive radiology service including CT and MRI, construction of operating theatre and endoscopy suites.

The Royal Buckinghamshire Hospital is, managed and run by clinicians. All colleagues are encouraged to feel empowered and to have an active voice on the management of their services.

Our organisation has a strong IT, operational, clinical governance and accountancy support.

Essential experience and skills:

Previous experience as a medical secretary. or medical administration. Demonstrable experience of billing of medical insurance fees. Oversee the process of review and accurate editing of externally transcribed letters. Ability to comprehend hospital charging processes. Ability to work with other members of the the team. GDPR knowledge.

Administrative Duties include:

Being first point of contact for calls from patients, hospital staff and GPs. Ensuring professionalism and excellent customer service at all times. Patient billing, approving invoices, ensure pricing and theatre costs are accurately captured. Prepare and manage clinic and theatre appointments/lists. Deal with referral letters and onward referrals. Organising and booking of theatre lists at partner hospitals. Liaise with patients on all matters relating to the arrangement and organisation of appointments, referrals, correspondence, follow up, and any matters as delegated by the consultant. Document management; dealing with all correspondence, typing, faxing, filing, scanning, archiving. Ensure prompt and accurate response of all patient related and general correspondence. Oversee diary management of some consultant for all clinical and medical business-related activity.

Essential Personal Attributes:

Pleasant and fun loving. A can do attitude. Looking for a long term position. Highly organised with excellent time management skills. Understanding of patient care, display empathy and tact. A passion for customer service and a desire to provide an exceptional patient experience.
The role is supported by a senior executive team including medical secretaries, clinicians, CQC advisors, IT and finance directors. There is ample opportunity for career progression and personal development in this role.

Job Types: Full-time, Permanent, Graduate

Job Types: Full-time, Permanent

Pay: From 27,570.00 per year

Benefits:

Company pension Cycle to work scheme Discounted or free food Employee discount Private medical insurance Referral programme Sick pay
Ability to commute/relocate:

Aylesbury HP19 9PZ: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's (preferred)
Experience:

medical secretary or hospital administration : 1 year (required)
Work authorisation:

United Kingdom (required)
Location:

Aylesbury HP19 9PZ (preferred)
Work Location: In person