Job Description

The Neonatal Community Outreach Team (NCOT) supports babies and their families across the Local Maternity and Neonatal System (LMNS). The Neonatal Community Outreach Team are based and hosted by UHCW, but work across George Eliot and South Warwickshire NHS Trust providing specialist community care for babies and their families.



We are currently recruiting for a Senior Neonatal Outreach Administrator to support with the clerical duties, data analysis and reporting of service delivery of the Neonatal Community Outreach Team.



Please be advised sponsorship is not eligible for this post.

Closing Date:

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.



The Senior Neonatal Outreach Administrator will work alongside the Neonatal Outreach Administrator to provide comprehensive administrative support to the Neonatal Community Outreach Team to ensure the smooth performance of their clinical duties.



The Neonatal Community Outreach Administrators are the first point of contact for parents/carers, team members and other members of the multi-disciplinary team. There is a high expectation to appropriately filter and deal with the complexity of enquires in a professional, sensitive, and timely manner.



The Senior Neonatal Outreach Administrator will take a lead on ensuring that all clinical documentation and databases are accurate, up to date, in an orderly fashion and audited regularly, reporting exceptional circumstances and discrepancies where necessary.



The Senior Neonatal Outreach Administrator will also be responsible for producing accurate detailed reports, spreadsheets, and service usage snapshots in a timely manner for audits and reviews of the Neonatal Outreach Service that will be used at managerial, network and board level.



University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.



We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.



Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.



We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)



By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.



The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.



Provide comprehensive administrative support to the Neonatal Community Outreach Team to ensure the smooth performance of their clinical duties; providing admin support across Coventry & Warwickshire



Act as first point of contact for parents/carers, team members and other members of the multi-disciplinary team, appropriately filtering and dealing with the complexity of enquires in a professional, sensitive, and timely manner.



Exercises judgement when dealing with enquires. Analyses information to resolve problems for patients and staff. Provides accurate information or redirects calls as appropriate to ensure they are responded to in a timely and effective manner and that an appropriate record is maintained.



Able to take calls from anxious patients and relatives or families with cultural or language difficulties in a sensitive manner.



Knowledge of specialist functional and medical terms, organisational policies and procedures and knowledge and experience relevant to Neonatal Outreach or shows a willingness to learn, to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures.



Responsible for developing and implementing policies and COP's for reporting and analysing data surrounding the Neonatal Outreach Service. Proposes changes to working practices to aid and improve the data collection and reporting of the service.



Provide, receive and process complex and sensitive confidential patient information and documentation; responding to team members requests to compose, type and print correspondence as necessary.



Arrange and provide assistance at service meetings, preparing and circulating agendas and papers for meetings, booking venues, taking and typing accurate notes and distributing minutes of meetings



Implement and maintain an efficient office management system/procedure to enable the Neonatal Community Outreach Team to optimise their patient care service.



To ensure, wherever possible, that all clinical documentation is accurate, up to date, in an orderly fashion and audited, reporting exceptional circumstances and discrepancies where necessary.



For further details of the role please see the attached job description.