Job Description

Title: Senior Network Engineer
Location: Bolton, North
Division: Managed Services 3 \xe2\x80\x93 Engineering (Managed Services)
Reports to: Head of Network Services

• Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services?
• Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?
• Do you want to have the opportunity to make a significant contribution to the ICT Development Strategy that includes the implementation and development of all Voice and Data infrastructure and systems for Agilisys clients?

If so, we would love to hear from you! ABOUT US
Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organizations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

OUR VALUES
Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.
Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.
Innovation: we bring together the right technologies and services to design solutions that work.
Passion: we are passionate about - and dedicated to - public services and improving people\'s lives. THE ROLE The Senior Network Engineer is a vital role within Agilisys and this role will ensure the stability, integrity, and efficient operation of our clients\' ICT environments. Specific duties
Depending on the project, you will need to be comfortable doing the following:

• LAN, WAN and WLAN Networks - Implementation, development, maintenance & support
• Telephony \xe2\x80\x93 On Premise, Hosted & Internet based (Cloud), SIP - Implementation, development maintenance & support
• Network and Perimeter Security - Implementation, development, maintenance & support
• Voice & Data Specific advice, project and consultancy
• Delivery of services provided in accordance with performance requirements and in line with resolution times against KPIs and SLAs
• Provide appropriate responses to incidents, service requests and change requests
• Managing customer expectations including feedback to and from customers
• Own and ensure that system administration and status monitoring processes are maintained and followed
• Develop and maintain routine maintenance processes and ensure that they are followed and completed on schedule
• Maintain system records and high-quality documentation in accordance with Agilisys policies and processes
• Updating, patching, and hardening of managed systems in accordance with policies and schedules
• Liaising with external suppliers regarding faults, enhancements and all complex matters arising that may impact the service being offered to the client to ensure resolution within agree timescales

Role Objectives

• Asset Configuration Management
• Delivery of services provided in accordance with performance requirements and in line with resolution times against KPIs and SLAs
• Provide appropriate responses to incidents, service requests and change requests
• Managing customer expectations including feedback to and from customers
• Own and ensure that system administration and status monitoring processes are maintained and followed
• Perform all activities associated with the network infrastructure and Telecommunications services.
• Responsible for technical hardware/software /cabling, bandwidth engineering, configuration planning, administration, and support of data and voice communications networks, including facilities planning. Work with the Technical lead, other teams, and call centres telephony and other departments to provide a stable and managed network infrastructure
• Ensure national and industry standards are identified, followed and implementation are properly planned and managed.
• Research and evaluate new tools and support software which may enhance the delivery of IT Voice and Data Infrastructure, develop effective working relationships with vendors, client and departmental technical groups to ensure all shared responsibilities are understood among all supporting technical personnel.
• Establish manage and maintain successful relationship with third part service providers. To continually seek ways to improve service provided to the client by third parties.
• Deal with matters relating to networking and development including TCP/IP network, security, firewall, and network, to take responsibility & ownership of the Voice and Data Network when making decision impacting loss of service to client environments.
• Carry out preventative maintenance and systems monitoring as defined by operating standards. Implementing new initiatives and future changes in service delivery, specifically related to corporate priority projects.
• Identify utilisation patterns and their effect on operation/system availability and performance expectations, Investigate, recommend, and install enhancements and operating procedures that optimise network availability, Ensure timely user notification of maintenance requirements and effects on system availability.
• Ensure the confidentiality, integrity and availability of corporate information assets and systems and, where appropriate, ensure preventative measures are undertaken to help mitigate risks

Opportunity
This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. As a Senior Network Engineer, you will be part of a very established Managed Services team, providing support to our client base nationwide, with occasional travel to our other sites in London, South West and Kent where required. ABOUT YOU
We are looking to recruit an experienced Network Engineer to join a very established Managed Services team, so we need dynamic candidates that can work alone, as well as part of the team, ideally having extensive experience of complex data network infrastructures.
The candidate will be based in our client offices in Bolton, providing support to our client base nationwide, with occasional travel to our other sites in London, South West and Kent where required. Additionally, the candidate should be confident and be able to articulate clearly when updating Management and Clients of issues and root causes.
This role also has a requirement for the holder to be/undertake security clearance, Enhanced DBS and where required NPPv3/SC.

The Ideal Candidate

• Technical \xe2\x80\x93 Strong Experience with Cisco, Juniper switching and Routing including, BGP, EIGRP, HSRP, OSPF
• VPN and SSL VPN configuration including Cisco VPN, 2FA, Global Protect
• Cloud Computing networking and administration \xe2\x80\x93 AZURE, AWS (Desired)
• WIFI \xe2\x80\x93 Aruba (ClearPass), Cisco (ICE)
• Firewalling \xe2\x80\x93 Checkpoint, Cisco (ASA), Juniper, FortiGate, Palo Alto, Fortinet
• Network Monitoring/Network Troubleshooting / Diagnostics
• Voice \xe2\x80\x93 8X8 Cloud Telephony, MITEL (Desired), SIP
• Technical - Qualifications: CCNA, CCNP (Desired), AZURE AZ-700 (Desired), AZURE AZ-900 (Desired)
• Person: Managing multiple priorities and competing workloads, Operational management, Coaching & mentoring, Procurement, Critical thinking, Problem solving, Attention to detail, Technical & report writing, Meeting management and facilitation, Excellent communication and customer interaction skills, Flexible in approach to working hours and tasks
• A working knowledge of IT service management principles (i.e. ITIL v4) and familiarity/operational experience of one or more of ISO9000, ISO20000, ISO27000, ISO14000 would be highly desirable.

WHAT WE CAN OFFER YOU:
This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development. Benefits include:

• Enhanced Pension Scheme
• Health Insurance
• Life Assurance
• Access to exclusive discounts and offers through the company\'s "Perks at Work" scheme
• 25 days annual leave (with the option to buy more)

PROCESS Simply submit your CV. By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk \xe2\x80\x93 but please note that this means we will no longer consider you for the role you have applied for. We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent. Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.