Job Description

Chestertons Estate Agency

Office Coordinator - Lettings

Location:

Battersea Rise, London

Hours:

Office based Monday to Friday 8:30 am - 6:00 pm

Salary:

26,000 + commission (OTE 27,300)

Overview of Key Duties:

Administrative Support

Document Management: Handle documentation related to property sales, including listings and pre offer information. Data Entry: Update and maintain databases with property details, client information, and transaction records. Scheduling: Coordinate client appointments, property viewings, and manage the office calendar. Correspondence: Manage communications, including emails, phone calls, and mail, ensuring timely responses.

Customer Service

Client Interaction: Greet clients, address inquiries, and provide detailed information about properties and services. Problem Resolution: Resolve client issues or complaints promptly and professionally, maintaining high satisfaction levels.

Sales Support

Property Listings: Assist in preparing and updating property listings, ensuring accuracy both online and in-office. Promotional Activities: Support marketing efforts, including preparing promotional materials and organizing local events. Reporting: Generate and distribute sales performance reports to the management team.

Operational Tasks

Office Management: Keep the office organized, stocked with supplies, and ensure a professional environment. Coordination: Serve as a liaison between the sales team and other departments, fostering effective communication and collaboration. Compliance: Ensure all transactions and activities adhere to relevant regulations and company policies.

Technology and Tools

CRM Systems: Utilize CRM systems to track client interactions and manage data efficiently. * Software Proficiency: Use office software (e.g., Microsoft Office Suite) and industry-specific tools effectivel