Job Description

Senior Receptionist & Office Coordinator

Hours of Work-

9.00am - 5.30pm Monday to Friday (Flexible if required)

Attractive Salary and benefits package

Westland is recruiting for the newly created position of

Senior Receptionist & Office Coordinator

to join our head office team, based in Granville Industrial Estate, Dungannon.

The successful candidate will be responsible for the following duties:

Lead and enhance a professional Reception function at our head office site. Act as the primary point of contact for all reception and office coordination matters, ensuring consistency, professionalism, and efficiency at all times. Handle a high-volume, multi-line switchboard with confidence and accuracy, screening and directing calls with a focus on exceptional customer service. Meeting and greeting all visitors on arrival and supporting hospitality requirements. Oversee and coordinate all incoming/outgoing post, courier booking etc. across multiple departments. Schedule meetings and coordinate the booking of meeting rooms. Coordinate national and international travel arrangements for employees, including flights, hotels, hire cars, and itinerary planning. Maintain and manage the Flight Booking Database, ensuring all travel costs are accurately recorded and allocated to the correct cost centres/projects. Manage monthly stationery and office supplies orders, ensuring stock levels are maintained without excess. Support senior managers and departments with high-quality administrative tasks, including document preparation, reporting, and internal communications. Line manage two on-site cleaners, overseeing cleaning schedules, ensuring high standards of cleanliness across all office areas, and supporting any facilities-related requirements. Take the lead in identifying and implementing improvements to the reception function.

Essential Criteria:

A minimum of 3 years' experience in a high-volume, multi-site reception or front-of-house environment. Proven experience in managing a front-of-house function independently, with minimal supervision. Demonstrable ability to improve processes, enhance customer experience, or lead reception/front desk improvements. Minimum of 5 GCSEs (A-C) including Maths and English (or equivalent). Strong verbal and written communication skills, with the confidence to engage with senior stakeholders and external visitors. Strong proficiency in Microsoft Office, particularly Outlook, Excel and Teams. Highly organised, proactive and resourceful -- with a proven track record of taking ownership and working with high attention to detail in a fast-paced environment. Able to multitask effectively, handle sensitive/confidential information with discretion, and manage conflicting priorities with calm professionalism.

Key Words :

Receptionist,Front Desk,Customer Service,Administrative Support,Office Assistant,Office Administration,Front Office Manager, Office Manager, Reception Manager, Executive Receptionist, Administrative Coordinator, Front Desk Supervisor, Office Administrator, Senior Administrative Assistant, Workplace Coordinator, Client Services Coordinator, Facilities Coordinator, Business Support Officer, Admin Team Leader, Office Support Manager, Administrative Officer.

We are an Equal Opportunities Employer

Job Types: Full-time, Permanent

Benefits:

Additional leave Canteen Casual dress Company pension Employee discount Free parking On-site parking Private medical insurance Referral programme Store discount
Schedule:

Monday to Friday No weekends
Experience:

Office: 3 years (preferred)
Language:

English (preferred)
Location:

Dungannon BT70 1NJ (preferred)
Work Location: In person