Job Description

Closing Date: 8th August

Reporting to: Head of Technology and Insights

Contract: Full time, permanent (37.5 hours per week)

Job Location: Based in UK (with some travel to London and other regions as required)

Interview date: week commencing 11th August

Start date: August - September (preferred)

About the organisation

We believe that every young person should have the opportunity to fulfil their potential and make the most of their education. We're passionate about reducing the educational barriers our students face, helping them to pursue a career in their chosen field and follow their dreams.

Our mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university. The programme combats educational inequality and improves social mobility by raising students' grades and supporting them to understand the pathway to a top university. Young people on our programme are 50% more likely to place at a top university compared to statistically similar students.

Safeguarding Statement

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation.

Why work at The Access Project

People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from disadvantaged backgrounds access top universities. At The Access Project, we're a friendly, collaborative, supportive and inclusive team, with passionate people working together in Delivery, Sales and Partnerships, Strategy, Finance and Operations to achieve our mission.

The vision of our people strategy is to enable and inspire all employees to achieve, grow, succeed and thrive. We regularly have opportunities for people to share their ideas in various working groups, generating strong teamwork across the organisation. We value every individual who works at The Access Project and we have a wide range of benefits that make this a rewarding place to work. In our last staff engagement survey, 90% said they're proud to tell people they work at The Access Project.

Our values

Empowerment - We support students and our people to develop the skills and knowledge to accomplish their goals.

Courage - We encourage our students and our people to be authentic, innovative and ambitious in order to reach their full potential and deliver our mission.

Impact - We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.

Inclusion - We respect and value individuality and engage diverse voices to achieve our mission.

Ownership - We hold ourselves accountable in all our actions and efforts. We ask "What can I do to improve my results?"

About the role

On our Accelerate programme, students use our Learning Management System, The Access Hub (hosted on Moodle), to complete online modules that improve their knowledge of how to successfully apply to a top university. Students on Accelerate also receive coaching sessions with volunteer coaches, and students on Accelerate Plus receive online small-group tuition through The Access Hub, to help improve their grades.



The Senior Online Delivery Officer will ensure that The Access Hub is utilised effectively by students, staff, volunteers, and tutors. You will be responsible for managing the support resources and training for internal and external users, enabling seamless interaction with our online systems. Alongside this, you will respond to queries from users interacting with our platform, gaining valuable insights to refine guidance over time.




To drive the organisational objective of building a leading Learning Management System, you will be an expert user of the platform, looking for opportunities to maximise its effectiveness. As part of the Technology and Insights team, you will help to identify and implement systems developments for the LMS, including its integration with Salesforce. You will work with our external Moodle providers Accipio and the Technology and Insights team to test systems developments. This role and team would suit someone with excellent business partner qualities such as great listening and communication skills to enable effective problem solving.

Role responsibilities

LMS user support:


Timely and professional management of user queries, supporting users to have positive experiences of engaging with the LMS. This will involve responding to user support messages and emails, and may involve phone calls or online sessions with users who require further support. Providing technical support and guidance to staff, volunteers, and tutors. Creating and maintaining clear and effective user support resources. Creating and delivering training for internal platform users and webinars for external platform users. Working with our data insights team to produce reports on the nature of end-user queries, using these insights to refine guidance and suggest platform amendments. Ensuring any bugs or serious problems are escalated to external tech support as they arise, and problems affecting multiple users are clearly communicated to affected stakeholders.

Support with LMS development:



Being an expert user of the platform who can answer queries and give support and guidance to other staff at The Access Project, including other members of the Technology and Insights team. Supporting the development of online delivery by identifying opportunities for
improving systems and processes on The Access Hub.
Giving input and expert advice on the costs and benefits of potential changes to the LMS and its integration with Salesforce. Effectively partnering with external contractors (Accipio for Moodle and ImpactBox for Salesforce) to support the implementation of systems development work, including testing systems changes.


Supporting course and content creation on the LMS:



Working with colleagues to QA online courses for students, set user permissions, and set course completion requirements. Developing the platform to provide enhanced content and opportunities, such as training modules for volunteers and tutors. Working across teams and with external organisations to explore avenues to add value through new content on The Access Hub, such as career information or alumni insights.


Other responsibilities:




You may be asked to provide flexible support for other members of the Technology

and Insights team with work relating to Salesforce or data insights, as required.

Person specification

Experience:



Previous experience working with Learning Management Systems such as Moodle is a strong advantage. Previous experience working with Salesforce is advantageous. Previous experience in an educational or non-profit organisation is advantageous.




Skills and Competencies:


Excellent problem-solving and troubleshooting skills, with a proactive approach to addressing issues. Excellent attention to detail, especially with regard to technical processes. Strong communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders, and to write clear technical support documents. Strong business partnering skills are essential for success in this role. Efficient and responsive user support and troubleshooting skills. Competency managing data and reporting. Ability to work closely with contractors and external developers to facilitate systems development work. Exemplary time management skills. Strong organisational skills and attention to detail. Excellent project management and stakeholder communications skills.




Technical Skills:



Familiarity with Learning Management Systems and Customer Relationship Management systems, particularly Moodle and Salesforce. Competency working with data in Excel. Knowledge of current educational technologies, LMS functionality, and database management principles.




Personal Attributes:



Passionate about educational equality and social mobility. Strong alignment with The Access Project's values of Empowerment, Courage, Impact, Inclusion, and Ownership. Ability to work collaboratively and cross-functionally within a diverse team. Commitment to continuous personal and professional development.




Other Requirements:



Willingness to travel to London and other regions as required. Ability to work remotely while maintaining high productivity and accountability. Awareness of the responsibility to report any safeguarding or data protection
concerns, taking safeguarding and data protection seriously as part of your everyday role.


Benefits:



25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days. PerkBox - offering nationwide shopping discounts, gym memberships, holidays, learning and much more. Employee Assistance Programme, a 24-hour helpline for staff Online Medical assistance - access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day. Interest-free travelcard loans Cyclescheme loans Paid wellbeing day 2 paid Volunteering Days Employer's pensions contributions (3%) CPD options in line with L&D programme Staff Mentoring scheme The Access Project welcomes requests for flexible working, subject to organisational needs

Equal Opportunities Statement

The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+ . We particularly welcome applications from people with lived experience in reference to our mission.

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.



Present or most recent employment

It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.



References

All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.



Education, Qualifications and Training:

Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the



person specification.

Proof of qualification is required before the appointment is confirmed.



Contact information

Please direct any queries to our email via: info@theaccessproject.org.uk

For further information about The Access Project, please see our website via:

www.theaccessproject.org.uk or contact The Access Project on 020 4513 5999.

Applications require an up to date CV. Please ensure that you complete all of the questions in the application form to enable us to shortlist your application for an interview, otherwise it will be disqualified automatically. Resumes and CVs alone will not be considered