Senior Operations Associate

Paddington, ENG, GB, United Kingdom

Job Description

We are a London-based e-commerce jewellery brand (edgeofember.com) and are looking for a Senior Operations Assistant.

The ideal candidate will be a fast learner, hard worker, comfortable and competent with software systems, takes the initiative with a "can-do" attitude and extremely organised.

Job Location

: Paddington, London

Job Hours

: 9am-5.30pm, Mon-Friday in the office

Responsibilities



Fulfillment & Inventory



Operations Management

: Manage all operational functions, including order processing, inventory management, and fulfillment, ensuring seamless execution.

Quality Control

: Oversee stock quality control (QC) processes, and work with the Product team to ensure ensure timely booking of products for launches.

Performance Monitoring

: Monitor operational KPIs (e.g. fulfillment productivity & shipping accuracy) to ensure they meet set standards

Logistics Management

: Maintain strong relationships with logistics partners and couriers to ensure timely and cost-effective delivery solutions.

Supplier Orders

: Place stock and sample orders with suppliers in collaboration with the Product and Merchandising teams, ensuring correct quantities, lead times, and delivery schedules are met

Stock & Packaging Accuracy



Stock Control Processes:

Implement proper stock control processes to minimise errors & waste

Stock Cycle Counts:

Take charge of conducting regular stock cycle counts to maintain accurate inventory records and support overall stock management.

Booking & Launch Coordination:

Ensure that stock is effectively booked in for product launches and restocks, coordinating with relevant teams to align with marketing initiatives.

Quality Control

: Oversee stock quality control (QC) processes, and work with the Product team to ensure ensure timely booking of products for launches.

Performance Monitoring

: Monitor operational KPIs (e.g. fulfillment productivity & shipping accuracy) to ensure they meet set standards

Logistics Management

: Maintain strong relationships with logistics partners and couriers to ensure timely and cost-effective delivery solutions.

Supplier Orders

: Place stock and sample orders with suppliers in collaboration with the Product and Merchandising teams, ensuring correct quantities, lead times, and delivery schedules are met

Essential Experience & Skills



Worked at least 2 years in an e-commerce office operations or fulfilment role Confident and competent with software and technology (Office, Software & systems). Able to pick up and learn systems easily.

Our Ideal Candidate is



A problem solver. We need someone who can take initiative and is pro-active, and can figure out things on their own Highly organised A very efficient and productive multi-tasker Comfortable and competent with software systems. Quicker learner with technology. We use Shopify (ecommerce), Shipstation (fulfilment), Brightpearl(inventory), Swap (returns). Ability to follow detailed verbal and written instructions extremely well Honest, Reliable, Punctual Communicates well with team members
Job Types: Full-time, Permanent

Pay: 26,000.00-31,000.00 per year

Benefits:

Casual dress Company pension Employee discount
Schedule:

Monday to Friday
Application question(s):

Are you willing to work from our Paddington London office 5 days a week? Are you a highly organised person? As the first stage of this interview, we ask for a few minutes video recording of you introducing yourself and your experience (can be recorded on a phone). Are you willing to send this over promptly, before we proceed to an interview?
Work Location: In person

Expected start date: 23/06/2025

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Job Detail

  • Job Id
    JD3180877
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Paddington, ENG, GB, United Kingdom
  • Education
    Not mentioned