Job Description

Description

As a Senior Operations Engineer, you'll be involved with the design and evolution of our cloud infrastructure while mentoring within the operations team. You'll drive architectural decisions, establish best practices, and work closely with leadership to scale our systems for growth. This role is ideal for someone with deep expertise in cloud platforms (especially AWS), proven leadership in infrastructure projects, and a track record of building reliable, secure systems at scale.

Key Responsibilities

Design, architect, and optimise cloud infrastructure on AWS, ensuring scalability, security, and cost-effectiveness. Lead the implementation of security frameworks, including advanced IAM architectures, compliance controls, threat modeling, and security automation. Champion infrastructure-as-code practices and drive adoption of automation across the organization using tools like AWS CDK, CloudFormation, and Terraform. Contribute to change management processes, establishing standards for planning, risk assessment, documentation, and rollback procedures. Lead incident response efforts, conduct thorough postmortems, and implement preventive measures to improve system reliability. Partner with engineering and product teams on strategic architecture decisions, capacity planning, and platform evolution. Establish and enforce standards for secrets management, credential lifecycle, and secure configuration management. Mentor junior and mid-level engineers, conducting code reviews and sharing expertise across the team. Define and evolve internal documentation standards, runbooks, and knowledge-sharing practices.

What You'll Bring (Skills, Experience & Mindset)

Skills & ExperienceExtensive hands-on experience architecting and operating production AWS environments at scale. Deep understanding of AWS Well-Architected Framework and ability to apply it to complex system designs. Expert-level knowledge of Linux systems administration and performance tuning (Fedora, RHEL, etc.). Strong networking expertise (DNS, VPCs, firewalls, ACLs, routing, load balancing, etc.). Working knowledge of DNS, CDN, caching, firewalls, load balancers, and WAFs to ensure secure and performant web delivery. Proven expertise with IaC tooling including AWS CDK, CloudFormation, and Terraform, including module/library design. Advanced scripting and automation capabilities in Bash, Python, or Go. Excellent knowledge of modern observability tools and a demonstrated ability to implement the SRE approach to reliability (SLOs/SLIs, error budgets, eliminating toil) Comprehensive understanding of security best practices, including zero-trust architectures, compliance requirements, and security tooling. Demonstrated experience building and optimizing CI/CD pipelines and GitOps workflows. Ability to participate in 24/7 support rotations and respond to incidents effectively. Proven ability to prioritize competing demands, lead cross-functional initiatives, and deliver results in fast-paced environments.

Mindset & Approach
Customer and team centric with strong stakeholder management skills. Comfortable working independently on assigned tasks while collaborating with wider teams. Passionate about continuous improvement with an automation-first mindset, knowledge sharing, and developing team capabilities. Strategic thinker with excellent judgment in balancing short-term needs with long-term architectural goals. Effective communicator who can translate technical concepts for varied audiences.

Additional SkillsDeep experience with serverless architectures and container orchestration platforms (ECS, EKS, Kubernetes). Proven track record with observability platforms like CloudWatch, Datadog, Prometheus, Grafana, or similar. Experience establishing SRE practices, incident management processes, and reliability engineering culture. Direct experience implementing compliance frameworks (e.g., ISO 27001, SOC2, PCI-DSS) or relevant security certifications.

Benefits

Pension Scheme

Auto-enrolled after 3 months' service Salary sacrifice scheme to maximise tax efficiency 5% employee contribution, matched by 5% from Amplience Pension broker: Titan Group (offers financial advice) Pension provider: Aegon (moved from Aviva in 2024)

Annual Leave

25 days paid holiday as standard

Length of Service Entitlement

UK Team Entitlement

3+ years continuous service | 26 days annual leave entitlement

4+ years continuous service | 27 days annual leave entitlement

5+ years continuous service | 28 days annual leave entitlement

6+ years continuous service | 29 days annual leave entitlement

7+ years continuous service | 30 days annual leave entitlement

Enhanced Maternity Leave

12 weeks full pay 12 weeks at 50% pay 15 weeks at statutory maternity pay (SMP) 13 weeks unpaid

Enhanced Paternity Leave

2 weeks full pay

Sick Pay

Up to one month's full pay per calendar year (at company discretion, with medical certificate)

Study Leave

5 days for employees on accredited long-term courses (12+ months)

Birthday Leave

One paid day off during your birthday month

Company-Wide Recharge Days

One day off per quarter for the whole business - rest, recharge, and reset


All roles are laptop-enabled Working arrangements agreed with your line manager Freedom Fridays: Finish early on Fridays to support work-life balance (full-time employees only)

Holiday Buy Scheme

Purchase up to 5 extra days per year, repaid through salary deductions

Cycle to Work Scheme

Save on bikes & accessories via tax-efficient payments (Blackhawk Network)

Tech Scheme

Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network)

Season Ticket Loan

Advance loans available for travel tickets, repaid via payroll

Charity/Volunteer Days

Up to 3 paid days a year for volunteering or charity work

Payroll Giving (CAF - Give As You Earn)

Tax-free donations to UK charities, directly from your salary

Eyecare

Reimbursement for a standard eye exam every two years

Employee Referral Bonus

1,000 / EUR1,139 / $1,337 50% paid at 4 months, 50% at 7 months post-hire

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In terms of career opportunities and vacancies, we will only use:

https://www.amplience.com/careers/

https://careers.amplience.com/

Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you.If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at:

infosec@amplience.com

.

About Amplience

At Amplience, we're transforming how the world's leading brands create, manage, and deliver content. We provide a powerful, unified platform spanning CMS, DAM, and Content Supply Chain solutions -- built to help retailers move at the speed of ideas.

Headquartered in the UK and backed by two world-class private equity partners, we're a 150-strong team driving innovation for more than 500 global brands. Our technology helps retailers and brands rethink how content powers commerce, streamlining every step of the content lifecycle -- from the initial spark of an idea to the final moment of delivery.

Our

vision

is bold: A world where content moves at the speed of ideas.
Our

mission

is clear: To redefine how content powers commerce by optimising the entire content supply chain -- from ideation to execution.

We work with some of the most respected brands in retail and lifestyle, including:

North America:

Converse, Under Armour, Crate & Barrel, Tapestry, Ulta Beauty, Gap, Columbia

Europe:

John Lewis, Boots, Otto, Frasers Group, JD Sports, Armani, Mars, ASDA, Primark, and Argos

As we scale, our focus is on deepening partnerships, expanding across brand portfolios, and unlocking new value through innovation and cross-selling opportunities.

Be part of Our Journey

Achieving our mission means doing things differently. It takes a team that's ambitious, curious, and committed to shaping the future of commerce content.

That's why we're building a company where people bring their unique skills, character, and passion to a truly global team -- one that learns together, grows together, and wins together.

Our people are stewards of the business, helping us succeed through care, commitment, and conviction.

In return, we offer flexibility in where, when, and how you work -- because we know the best ideas don't come from being tied to a desk or a clock.

It's an exciting time to join Amplience. With new leadership, fresh momentum, and big ambitions, we're ready for what's next.

Our Hiring Process

We understand that finding the right fit is a two-way conversation, so we strive to make our hiring process transparent, respectful of your time, and clear at every stage.

While the specific steps may vary depending on the role, our process typically begins with an introductory conversation with our People team, followed by a meeting with the hiring manager. At this stage, you'll learn more about the role, the team, and the journey ahead.

The hiring manager will outline what to expect, including opportunities to meet cross-functional peers, key stakeholders, and members of our leadership team.

Most roles include a panel interview and a short presentation, designed to give you the chance to showcase your thinking, approach and suitability for the role. We conclude with a 15-minute culture alignment conversation with the relevant department head, typically a member of our executive leadership team.

Throughout the process, we're committed to open communication, timely feedback, and creating a positive candidate experience at every touchpoint.

Diversity & Inclusion at Amplience

At Amplience, we believe the best ideas come from a diverse mix of minds, backgrounds, and experiences. That's why we're committed to building an inclusive workplace where everyone feels they belong and can thrive.

Amplience UK Ltd. / Amplience, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity or expression, age, disability, or protected veteran status.
We actively foster a culture where individuality is not just accepted but celebrated.

We encourage every team member to bring their whole self to work because when people feel safe to express themselves, they do their best work.

It's the diversity of thought, experience, and perspective that fuels our ability to grow, innovate, and stay relevant. If you're looking to be part of a company that values impact over hierarchy and creativity over conformity, Amplience might be the place for you.